decentraland / unity-explorer

Apache License 2.0
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Client loading stuck #2852

Open decentraland-bot opened 4 days ago

decentraland-bot commented 4 days ago

Severity:

SEV-3 | Stability or minor user impact

Description:

Loading of the client on the initial purple screen does not progress,

Logs show: "Failed to load 'draco_unity.dll' because one or more of its dependencies could not be loaded"

User solution: Dowload Microsoft Visual C++ Redistributable packages https://docs.unity3d.com/Packages/com.unity.cloud.draco@5.1/manual/troubleshooting.html

Operating system:

Windows 11

Error:

"Failed to load 'draco_unity.dll' because one or more of its dependencies could not be loaded"

Expected Behavior:

Client loads normally

Current Behavior:

Client loading gets stuck on purple screen with loading icon

Steps to reproduce:

-launch the client

Ticket number:

https://discord.com/channels/417796904760639509/1268959624233488527/1308935960246878238

Vitsky4079 commented 4 days ago

image

Kaze-No-Kai commented 4 days ago

Screenshot 2024-11-21 092333