Wearables are disappearing from the backpack

decentraland / unity-renderer

Unity implementation of Decentraland Client

https://play.decentraland.org

Apache License 2.0

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Wearables are disappearing from the backpack #6232

Open decentraland-bot opened 1 week ago

decentraland-bot commented 1 week ago

Severity:

SEV-3 | Stability or minor user impact

Description:

L2 Wearables are disappearing from the backpack

Wallet Address:

Steps to reproduce:

We are investigating the STR, currently received several reports from users sharing that their wearables are not showing in backpack.

Ticket number:

decentraland-bot commented 1 week ago

From Stoyan:

Ludmilafantaniella commented 1 week ago

Yesterday, I was able to reproduce the issue the first time I entered DCL in the browser, and the same happened today. However, trying login/logout methods did not reproduce the issue, nor did teleporting between scenes or worlds. Only happens the first time I log in each day. decentraland.org.har.zip

Juliendcl commented 1 week ago

Wallet: 0x785aaba4a4efb0fa59b6e26c884c885ec7b2669a Examples of the assets missing: https://decentraland.org/marketplace/contracts/0xc84fa1cea29ca3403cbe0dedf2616ee2133a5aa0/tokens/58 & https://decentraland.org/marketplace/contracts/0xe8420d97a71f29a682fb573bc4ee82a152ec93cf/tokens/37 Issue on both client & browser, cleared cache, switch browsers, user claims only after several restarts of the desktop client they loaded, but the avatar was still displayed as missing items & it later stopped loading them all together

Ludmilafantaniella commented 1 week ago

Wallet: 0x785aaba4a4efb0fa59b6e26c884c885ec7b2669a

catalyst

bug