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deejay-hub / timeline-lwc

:octocat: An interactive timeline for the Salesforce platform.
https://dave-norris.medium.com/
MIT License
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Viewing Error: "Houston..we've had a problem" "Invalid time value" #297

Closed andrewalmand-dd closed 3 months ago

andrewalmand-dd commented 4 months ago

Time Warp version 1.14

Describe the bug Some users are experiencing this error on the TimeWarp widget when viewing records. Seems to impact one user in particular more often (as System Admin) but I have seen it across multiple users.

To reproduce Unsure honestly. Sometimes I can visit the record and I'll see the same error but other times it won't be present on my end. Usually fixes it self and/or is present/not present randomly throughout the day. Just visiting a record can cause it to occur. Visiting the same record at another time and it will be clear.

Expected behaviour TimeWarp widget showing the timeline of tasks.

Screenshots image (36)

Desktop (please complete the following information):

github-actions[bot] commented 4 months ago

Hello @andrewalmand-dd , thank you for submitting an issue we appreciate your time. We will take a look and give you an update as soon as we can. We aim for a 72 hour response time.

deejay-hub commented 4 months ago

Intermittent issues are the hardest to fix. We'll spend some time trying to replicate what you're seeing but ultimately need to fund a way to consistently reproduce what you see.

The only thing we need to know is what child objects are you plotting for an Account?

Navigate to Setup-> Custom Metadata Types -> Timeline Configuration - Manage Records

Then query setup a new view for all records where Parent Object = Account

image

This should return a list of child records configured.

image

Can you take a screenshot of the above in your org? That helps us look into the Date Fields you're using for each object.

andrewalmand-dd commented 3 months ago

Hi Dave, thanks for getting back to me!

I can appreciate that these types of intermittent issues are difficult. When it pops up (seems to have stopped?) I'll instruct my team to try to identify what they are doing differently so we can hopefully replicate.

In the meantime, I actually have two unrelated questions regarding the app:

  1. We have email activities in our Salesforce account dating upwards of 2+ years ago but the app will only display the last 1 years worth. Is this a setting I need to configure?
  2. We have some instances of email activities displaying on the native salesforce activities section but NOT on the timeline view. What could cause this? What info would you need from me to investigate?

Let me know what additional info you need for either of these questions.

Thanks, Andrew Andrew Almand - Sales Operations Manager E - @.*** http://go.datadome.co/b?y=49q24eh268p64d1m75gmccr168oj0d9pccr30cpn6thjgc1m6ss3eoplc4h2o8ji48t24rb1d5m78rpqc5n68sj5esn62r3dc5n68g34c5q62p3fdliisorf48====== M - +1 813-493-0278 W - datadome.co http://go.datadome.co/b?y=49q24eh268p64d1m75gmccr168oj0d9pccr30cpn6thjgc1m6ss3eoplc4h2o8ji48t24q3keho76ehf5ti62t31chnmqp9ecdniu8g=

[image: App Banner Image] http://go.datadome.co/b?y=49q24eh268p64d1m75gmccr168oj0d9pccr30cpn6thjgc1m6ss3eoplc4h2o8ji48t24q3keho76ehf5ti62t31chnmqp9ecdniufrlehmluor1dlo62qb7doun6qb7dpgn8tbickj7at3dbtpmutbicdijqlr9edil6t31dlo2ctbkdlfmqpb4d5qmqfb5dlgmir12

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[image: tpx]

On Thu, Jul 18, 2024 at 10:43 PM Dave Norris @.***> wrote:

Intermittent issues are the hardest to fix. We'll spend some time trying to replicate what you're seeing but ultimately need to fund a way to consistently reproduce what you see.

The only thing we need to know is what child objects are you plotting for an Account?

Navigate to Setup-> Custom Metadata Types -> Timeline Configuration - Manage Records

Then query setup a new view for all records where Parent Object = Account image.png (view on web) https://github.com/user-attachments/assets/3476253a-4391-4df3-9362-27bf3524dd18

This should return a list of child records configured. image.png (view on web) https://github.com/user-attachments/assets/14389fe7-86d8-4639-a78c-2b8468cd0f43

Can you take a screenshot of the above in your org? That helps us look into the Date Fields you're using for each object.

— Reply to this email directly, view it on GitHub https://github.com/deejay-hub/timeline-lwc/issues/297#issuecomment-2237968742, or unsubscribe https://github.com/notifications/unsubscribe-auth/BJ42DGYMLS6SEIL7VKNPIATZNB4MBAVCNFSM6AAAAABK7F2TMOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMZXHE3DQNZUGI . You are receiving this because you were mentioned.Message ID: @.***>

deejay-hub commented 3 months ago
  1. We have email activities in our Salesforce account dating upwards of 2+ years ago but the app will only display the last 1 years worth. Is this a setting I need to configure? No setting needed. We would need to know how many records you have, the date you use to plot the records on the timeline and the date range you specified when adding the component to the page.

Also check your archive settings (https://help.salesforce.com/s/articleView?id=000385669&type=1). The default is 365 days.

  1. We have some instances of email activities displaying on the native salesforce activities section but NOT on the timeline view. What could cause this? What info would you need from me to investigate? Try the FAQ https://salesforce.quip.com/6yvoAcBukqZB. See section 'Accounts have tasks and Events in the standard Timeline component that don’t show in Time Warp. How come?'

  2. To investigate the first issue we need the screenshots suggested in the previous post.

andrewalmand-dd commented 3 months ago

Thanks for the reply here Dave and my apologies on the extended delay. We're in the final stages of setting up our SF so lots of things going on!

  1. I'll try my best to provide you this data but let me know if you need more info:

    • "how many records you have" - Are you asking how many total email records or Contacts / Accounts? Let me know and I'll provide an estimate
    • "date you used to plot the records" - Just changed it to "Activity DateTime" although it was recently "ActivityDate". The issue still persists when we changed to the date/time version
    • " date range you specified when adding the component to the page" - Assuming you're referring to "Historical Time Range (Years)" which is set to "3"

  2. Solved! Thank you

  3. Stopped occurring for now so lets say Solved!

  4. NEW - I'm struggling with mapping a custom managed object. I've followed the instructions and I don't get any errors. I just don't see it on my timelines. I'll share some screenshots of the relevant data+API names if you can help troubleshoot (see attached and let me know if any of them don't work).

Thanks, Andrew Andrew Almand - Sales Operations Manager E - @.*** http://go.datadome.co/b?y=49q24eh2c8q32o9mcgrj4d1i6opmadhnchij8p366ko3ae1i61j32d1n74h2o8ji48t24rb1d5m78rpqc5n68sj5esn62r3dc5n68g34c5q62p3fdliisorf48====== M - +1 813-493-0278 W - datadome.co http://go.datadome.co/b?y=49q24eh2c8q32o9mcgrj4d1i6opmadhnchij8p366ko3ae1i61j32d1n74h2o8ji48t24q3keho76ehf5ti62t31chnmqp9ecdniu8g=

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[image: tpx]

On Mon, Jul 29, 2024 at 11:32 PM Dave Norris @.***> wrote:

1.

We have email activities in our Salesforce account dating upwards of 2+ years ago but the app will only display the last 1 years worth. Is this a setting I need to configure? No setting needed. We would need to know how many records you have, the date you use to plot the records on the timeline and the date range you specified when adding the component to the page. 2.

We have some instances of email activities displaying on the native salesforce activities section but NOT on the timeline view. What could cause this? What info would you need from me to investigate? Try the FAQ https://salesforce.quip.com/6yvoAcBukqZB. See section 'Accounts have tasks and Events in the standard Timeline component that don’t show in Time Warp. How come?' 3.

To investigate the first issue we need the screenshots suggested in the previous post.

— Reply to this email directly, view it on GitHub https://github.com/deejay-hub/timeline-lwc/issues/297#issuecomment-2257389299, or unsubscribe https://github.com/notifications/unsubscribe-auth/BJ42DG4475NUX4V2OGTEEOTZO4CMFAVCNFSM6AAAAABK7F2TMOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENJXGM4DSMRZHE . You are receiving this because you were mentioned.Message ID: @.***>

deejay-hub commented 3 months ago

  1. Time Warp doesn't show archived activities (https://help.salesforce.com/s/articleView?id=000385669&type=1). The default is 365 days. I assume that your setup hasn't changed this default. That would explain why you only see 1 year's worth of data. You can either change the value to 3 years or change Time Warp to only show 1 year's worth of history.

  2. Plotting a related custom object in a managed package. See this discussion for an example https://github.com/deejay-hub/timeline-lwc/discussions/166

andrewalmand-dd commented 3 months ago

Solved on both Dave!

Thanks for your help, Andrew Andrew Almand - Sales Operations Manager E - @.*** http://go.datadome.co/b?y=49q24eh2ckp62c9p6krjad1l6kpj8oplcksjaohpckr38cpk75hjcp316gh2o8ji48t24rb1d5m78rpqc5n68sj5esn62r3dc5n68g34c5q62p3fdliisorf48====== M - +1 813-493-0278 W - datadome.co http://go.datadome.co/b?y=49q24eh2ckp62c9p6krjad1l6kpj8oplcksjaohpckr38cpk75hjcp316gh2o8ji48t24q3keho76ehf5ti62t31chnmqp9ecdniu8g=

[image: App Banner Image] http://go.datadome.co/b?y=49q24eh2ckp62c9p6krjad1l6kpj8oplcksjaohpckr38cpk75hjcp316gh2o8ji48t24q3keho76ehf5ti62t31chnmqp9ecdniufrlehmluor1dlo62qb7doun6qb7dpgn8tbickj7at3dbtpmutbicdijqlr9edil6t31dlo2ctbkdlfmqpb4d5qmqfb5dlgmir12

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[image: tpx]

On Wed, Aug 7, 2024 at 1:26 AM Dave Norris @.***> wrote:

1.

Time Warp doesn't show archived activities ( https://help.salesforce.com/s/articleView?id=000385669&type=1). The default is 365 days. I assume that your setup hasn't changed this default. That would explain why you only see 1 year's worth of data. You can either change the value to 3 years or change Time Warp to only show 1 year's worth of history. 2.

Plotting a related custom object in a managed package. See this discussion for an example #166 https://github.com/deejay-hub/timeline-lwc/discussions/166

— Reply to this email directly, view it on GitHub https://github.com/deejay-hub/timeline-lwc/issues/297#issuecomment-2272644674, or unsubscribe https://github.com/notifications/unsubscribe-auth/BJ42DG6X4FW7RU5OKSBTF5DZQGVZXAVCNFSM6AAAAABK7F2TMOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGY2DINRXGQ . You are receiving this because you were mentioned.Message ID: @.***>