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delishad21 / pe

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Cannot open the application by double clicking on the jar file #5

Open delishad21 opened 4 months ago

delishad21 commented 4 months ago

I have Java 11 installed on my PC as required by the User Guide. However, when I try to launch the application through double clicking, I get this error

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Being unable to launch the application despite having the prerequisites would be a severe problem for many users.

soc-pe-bot commented 4 months ago

Team's Response

This cannot be reproduced on our end for all of us on the dev team with different OS, but there might be some other issue, so we need more information.

Items for the Tester to Verify

:question: Issue response

Team chose [response.CannotReproduce]

Reason for disagreement: Here is a screen recording of the replicated problem. Note that I am specifically choosing Java 11 to open the application on double click as I have other JDKs installed. I'm running on a windows 11 system. I have also included the opening of two other java11 supported jar file applications to demonstrate that my java is indeed working. However, your application does not seem to launch at all.


video:https://raw.githubusercontent.com/delishad21/pe/main/files/511d79e0-25e8-4857-bc7a-fabd5ee8b169.mp4

I further tested the jar file on a few other computers: M2 Pro MacBook Pro Intel based MacBook Air Asus laptop running windows 10 Asus laptop running windows 11

On mac, the computer drops a warning with no option to open the application as it is from an unidentified developer.

image.png

The UG did not mention how to get past this barrier. However, experienced users might know that they can get around this restriction by right clicking and opening the application instead. But after doing that, My M2 MacBook was hit with this error:

image.png

The macbook air was able to launch the application after getting past the malware warning. Both my Asus laptops were also able to run the application fine on double clicking.

However, noting that I was able to replicate a similar problem on 2 seperate systems, this issue does exist, even if the developer team was unable to replicate it. It would be advisable to completely remove the advice of telling users to double click the application to open it, considering the complications that it can cause on some systems.

Also, after all the further testing indicated above, I believe that this should only be a severity.Low issue, considering that it would likely only inconvenience affected users once, after which they would just use the command line to launch the application instead.