ExportTechSupportReportREDFISH.py module doesnot work for iDRAC 9

[aizazmak]

Why ExportTechSupportReportREDFISH.py module doesnot work for iDRAC9 ? How can this be achieved for iDRAC9 servers ? Is their any alternative in place ?

[texroemer]

Hi @aizazmak

For ExportTechSupportReport script to work, you must have at minimum iDRAC9 version 3.30 installed. 3.30 iDRAC is the version Dell added support for this feature. Latest current iDRAC 9 version posted on Dell support site is 3.34.

Example below running the script on iDRAC 3.34 version:

C:\Python27>racadm -r 192.168.0.120 -u root -p calvin --nocertwarn getversion Bios Version = 2.2.11

iDRAC Version = 3.34.34.34

Lifecycle Controller Version = 3.34.34.34

IDSDM Version = NA

C:\Python27>ExportTechSupportReportREDFISH.py -ip 192.168.0.120 -u root -p calvin --ipaddress 192.168.0.130 --sharetype NFS --sharename /nfs --dataselectorarrayin 3

• WARNING, arguments and values for ExportTechSupportReport method

ShareType: NFS ShareName: /nfs DataSelectorArrayIn: ['TTYLogs'] IPAddress: 192.168.0.130

• PASS: POST command passed for ExportTechSupportReport method, status code 202 returned

• PASS, job ID JID_699475342139 successfuly created for ExportTechSupportReport method

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "2"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "2"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "2"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "2"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "3"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "3"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "4"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "4"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "4"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "5"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "5"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "6"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "7"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "7"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "7"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "8"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "9"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "9"

• WARNING, JobStatus not completed, current status: "The SupportAssist Collection operation started.", percent complete: "50"

--- PASS, Final Detailed Job Status Results ---

JobState: Completed Description: Job Instance CompletionTime: 2019-10-01T11:34:09 PercentComplete: 100 StartTime: TIME_NOW MessageId: SRV088 Message: The SupportAssist Collection and Transmission Operation is completed successfully. EndTime: None Id: JID_699475342139 JobType: SACollectExportHealthData Name: SupportAssist Collection

[aizazmak]

Is it possible to generate & download the TSR logs for iDRACs on lower FW version ? Any REST / Redfish API that would be used for them ?

[texroemer]

If you have iDRAC version older than 3.30 installed, using Redfish to get TSR is not supported. But iDRAC CLI RACADM command does support getting TSR logs on older versions.

C:\Python27>racadm -r 192.168.0.120 -u root -p calvin --nocertwarn help techsupreport

Techsupreport -- Tech Support Report operations.

Techsupreport has multiple subcommands, view the help as shown below.

Usage:

racadm techsupreport help collect racadm techsupreport help export racadm techsupreport help getupdatetime racadm techsupreport help updateosapp

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For help on viewing the properties of a group, run the command - racadm help get For help on configuring the properties of a group, run the command - racadm help set

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