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deltachat / deltachat-core

Delta.Chat C-Library with e2e chat-over-email functionality & Python bindings
https://c.delta.chat
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mail.com not avaible on SailfishOS #539

Open falematte opened 6 years ago

falematte commented 6 years ago

After the installation everything worked fine and I succesfully send 3 messages to other emails from my mail.com account. Now messages are not send and an error is displayed saying that the mailbox is not avaible.

Delta Chat version 0.15.0

Hocuri commented 6 years ago

Have you tried to shut down your device and put it on again? If yes, could you try to uninstall and re-install Delta Chat?

falematte commented 6 years ago

After re-installaing messages are sended. After some time I got the same error... It appears to give this error randomly. Sometimes during the day messages are sent... Do you think this is related with "mail.com"? Would you suggest other email services which work good with delta chat?

Hocuri commented 6 years ago

Would you suggest other email services which work good with delta chat?

Well, I didn't have any problems with GMX but you have to activate IMAP first: https://support.gmx.com/pop-imap/toggle.html or https://img.ui-portal.de/hilfe/helpcenter/de/gmxnet/videos/EMail_ActivatePOP3-IMAP_gmxnet.mp4 (video).

I don't know if this will solve your problem though, but I'd say that it's worth a try...

Another (better?) approach would be to read the logs to find (and fix) the bug in Delta Chat but I don't know how to do this (I think that you have to use ADB).

Hocuri commented 6 years ago

Actually, mail.com and GMX seem to be from the same company.

Now, could you please reproduce the problem and then open the Settings menu -> About -> version number|Info

From there, you can copy the logs, maybe they tell us what is wrong.

Or maybe somebody else knows what is wrong?

r10s commented 5 years ago

if the issue is still valid for the most recent version, feel free to reopen or to add a post to the user forum at https://support.delta.chat/

KingDuckZ commented 5 years ago

Even though this is closed I don't see any fix mentioned. I'm having the same issue on v0.20.0 on SailfishOS. I'm also using a gmx account. It's the exact same situation, it used to work and now it stopped working, though I still receive other people's messages.

Maybe not related but incoming messages also don't get deleted from my mailbox after reading them. It started with someone being added to the chat group, from that invitation message on messages are not deleted anymore, but I can see all the new messages from the app.

r10s commented 5 years ago

@falematte thank you for coming back to this issue.

well in general, to fix something, information to reproduce the problem are needed. if no one can reproduce the problem and no additional information to issues are added for a longer time, it is usual that issues are closed - esp. if there are only few information in the issue and/or no one can confirm it. computers are complex systems and problems may have completely different reasons.

also closing issues does not mean they are deleted, you may also regard it as "not solvable today" or "postponed" :)

eg. the information about SailfishOS is new, but additional information as logs, if other accounts do work, will still be required to so sth. on this issue. also a developer (with time) using SailfishOS is needed. try to add as many information as you can.

wrt. providers that are known to work, see https://support.delta.chat/t/provider-overview/56/2?u=compl4xx

KingDuckZ commented 5 years ago

I didn't mean to hijack the bug report, I was just reporting that I'm also affected at my current version. By the way I'm not falematte.

I have no idea how to post logs here, if it's not too complicated I can give it a shot.

r10s commented 5 years ago

eg. you can post logs directly in your reply or add and long to a gist

KingDuckZ commented 5 years ago

Yes, but what do you want me to post? Like, what logs? How do I retrieve them? When I said "if it's easy" that's the part I was talking about.

r10s commented 5 years ago

ahh, i see :) from the template when filing a new issue:

If applicable, debug logs can be copied from within the Delta Chat app: 

Open the _Settings_ menu -> _About_ -> _version number|Info_.

Alternatively from the Android system log:

` adb logcat -v time -s DeltaChat `

This log contains private data (e.g. mail address, provider information) which shall be removed or anonymised prior to posting.
KingDuckZ commented 5 years ago

Ok, I've just commented to an existing issue, so I had never seen that text! Either way, here it is (hopefully I've removed all the email addresses and names): https://alarmpi.no-ip.org/kamokan/ck?colourless

r10s commented 5 years ago

thanks, this is helpful.

the main issue seems to be that one of the used recipient cannot be added to gmx, see log lines as SMTP failed to add recipient, in the code this is here: https://github.com/deltachat/deltachat-core/blob/master/src/dc_smtp.c#L298

this may not be an error of Delta Chat but just a non-working address - or even an issue with the provider.

wondering, what happens if you create a new chat and use eg. a@deltachat.de (one of our testing addresses) as recipient.

r10s commented 5 years ago

the gmx error is invalid DNS MX or A/AAAA resource record

and here are some information about this issue: https://postmaster.gmx.com/en/error-messages#invaliddnsmxora

so, might be there is sth. wrong with the sending server. i am no mail expert, so, i cannot help further here.

angelo-fuchs commented 5 years ago

@KingDuckZ Is the problem still present in a current (0.100+) version? (Should be on f-droid in the next days, else on our download page)

r10s commented 5 years ago

moving this to core ...

KingDuckZ commented 5 years ago

Can't say I have encountered this problem anymore. Either way I moved to posteo.de just yesterday, so no more gmx here. No problems with posteo.de so far either except for a bunch of messages that appeared on the gui right after I changed the app's settings from gmx to posteo. Something having to do with the database I think.