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demisto / content-docs

Demisto Content Developer Docs
https://xsoar.pan.dev/
MIT License
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Issue with "Freshworks Freshservice" in @site/docs/reference/integrations/freshworks-freshservice.md #1502

Closed evgenyva closed 4 months ago

evgenyva commented 4 months ago

Dear team, I represent a systems integrator, our customer is using Cortex XSOAR and tried to integrate it with Freshservice ITSM. We have configured the integration from the XSOAR side following the description on the Cortex web-page. Primary purpose is that Freshservice should mirror tickets from XSOAR and back. Unfortunately this integration doesn't work as expected - tickets, present in XSOAR don't appear in Freshservice. We have engaged Freshservice team, but they said this integration was not officially supported from their side, and they couldn't help, so they proposed to go to the Cortex team to assess this integration. Would you be able to help? The customer is using Cortex SXOAR under the Palo Alto subscription ‘International Bank of Azerbaijan Republic JSC 57699’

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welcome[bot] commented 4 months ago

Hi and welcome to our Content Developer Docs project! Thanks and congrats for opening your very first issue. If you know the fix, you may also submit a PR to fix the issue if you like!

JudahSchwartz commented 4 months ago

@evgenyva hey sorry for the late response here. Please ask the customer to open a ticket with XSOAR support directly. This repository is just for xsoar documentation.

evgenyva commented 4 months ago

Hi, Judah.

OK, we've done it already. Thanks.

Best Regards,

Evgeny Vasilyev

ITSM/ITAM Business Development Manager, CIS&APAC

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