rishanava
commented
4 years ago @nicholer can we fold into #12826?
Closed nicholer closed 3 years ago
rishanava
commented
4 years ago @nicholer can we fold into #12826?
nicholer
commented
4 years ago @rishanava I'm thinking there's enough here that it could be its own separate ticket. It applies to all unscheduled hearing types, not just specifically to Travel Board. And there are different states for when there's a single hearing, multiple previous hearings, etc. For now, I'm planning to write the ACs for this one. But there'll definitely be an ongoing conversation among product / eng / design, so stay tuned!
nicholer
commented
3 years ago Final design specs migrated to CASEFLOW-234
User story
As a Hearing Coordinator, I want to see a hearing section on the Case Details page of appeals with no scheduled hearing, so that I can easily see the hearing request type, disposition, and view and add notes.
Acceptance criteria
Designs
Figma link
Design specs
Background / context
Unscheduled hearing notes were originally designed as part of completing work on converting an unscheduled hearing type to virtual (see #14857). In the course of breaking down the work into manageable engineering tasks with a focus on the highest-priority functionality, notes were broken out into their own epic (see #15061) for later implementation.
Designs were completed for adding, editing, and viewing notes. However, more consideration is needed to make sure we cover all possible hearing request states, and specifically, the case when an unscheduled hearing is withdrawn (disposition: cancelled). An initial design for this state was proposed in which the notes remain on Case Details in an uneditable state; (see design specs in engineering task #15063), but it needs another look.
For context, the range of possible hearing request states includes: unscheduled versus scheduled hearings. And dispositions of:
null, cancelled, postponed, no show, and held. It may be beneficial for the team to include a lightweight flow diagram (perhaps simply arrows connecting the Figma frames; or a separate boxes-and-arrows flow) to communicate how the notes display through the various states.Definitions
In this case, there are two "notes types" that will be discussed:
Withdraw notes: notes that are input as "instructions and context" into the Withdraw Hearing modal (just like as when you withdraw a scheduled hearing)
Unscheduled Hearing notes: notes that are also context that the hearing coordinators add about the hearing before it is scheduled.
Business Value
Increasing the accuracy with which virtual hearings are scheduled
Checklist with milestones
Week 1
Week 2 & 3
Week 4
10/29TBDUser Sessions
Three 30-minute sessions with hearing coordinators were held for feedback.
Design Brief with Synthesis and Conclusion (Link)
Moderator Guide (Link)
Decision Summary
There were two different design options that unscheduled hearing notes could have taken. One was one notes field that combined withdraw notes and unscheduled hearing notes and output to the case timeline on the case details page, and the other was two separate notes fields that output to two different sections on the case details page. The designers chose the first option with one notes field in the interest of efficiency and minimizing confusion for both the team and hearing coordinators going forward.