VA Profile is initiating a pilot to notify Veterans via SMS when their registered emails on VA.gov are undeliverable. To support this, we need to allocate a 10DLC number specifically for SMS notifications. We have six existing numbers in AWS, originally provisioned for VEText but currently unused, which can be repurposed for the VA Profile pilot.
This ticket covers assignment of a single number to both VA Profile’s environments - staging and Prod.
[ ] Ticket is understood, and QA has been contacted (if the ticket has a QA label).
User Story(ies)
As a VA Profile team member
I want to notify Veterans via SMS when their email is undeliverable
So that they can update their email address in their profile and continue receiving important communications from the VA.
As a VA Notify engineer
I want assign +12023358766 to VA Profile's service
So that VA Profile can send sms notifications from this dedicated number
Additional Info and Resources
Ksenia will do the following in AWS Console:
An opt-out list should be created for this notification type, applicable to both staging and production environments.
Acceptance Criteria
[ ] Opt-out list is added to this number
[ ] Update the SMS sender for +12023358766 number for VA Profile service on staging and PROD
Use POST {{notification-api-url}}/service/{{service-id}}/sms-sender/{{sms-sender-id}} route to update the default sms sender (do not create a new one)
staging payload
{
"sms_sender": "+12023358766",
"provider_id": "17c4e05b-25ec-4bac-a8f7-27075b27e23a",
"description": "<check with @kbelikova-oddball for what the description should be>"
}
verify with GET {{notification-api-url}}/service/{{service-id}}/sms-sender route that the sender was correctly updated
prod payload - this will need to be created, using POST {{notification-api-url}}/service/{{service-id}}/sms-sender
{
"sms_sender": "+12023358766",
"provider_id": "253d81ee-2004-43ae-9ed9-b2e80858eb66",
"description": "<check with @kbelikova-oddball for what the description should be>",
"is_default": true
}
verify with GET {{notification-api-url}}/service/{{service-id}}/sms-sender route that the sender was correctly updated
[ ] Share a new sms_sender_id with to use on staging and PROD
[ ] This work is added to the sprint review slide deck (key win bullet point and demo slide)
User Story - Business Need
VA Profile is initiating a pilot to notify Veterans via SMS when their registered emails on VA.gov are undeliverable. To support this, we need to allocate a 10DLC number specifically for SMS notifications. We have six existing numbers in AWS, originally provisioned for VEText but currently unused, which can be repurposed for the VA Profile pilot. This ticket covers assignment of a single number to both VA Profile’s environments - staging and Prod.
User Story(ies)
As a VA Profile team member I want to notify Veterans via SMS when their email is undeliverable So that they can update their email address in their profile and continue receiving important communications from the VA.
As a VA Notify engineer I want assign +12023358766 to VA Profile's service So that VA Profile can send sms notifications from this dedicated number
Additional Info and Resources
Ksenia will do the following in AWS Console:
Acceptance Criteria
[ ] Opt-out list is added to this number
[ ] Update the SMS sender for +12023358766 number for VA Profile service on staging and PROD
Use POST
{{notification-api-url}}/service/{{service-id}}/sms-sender/{{sms-sender-id}}route to update the default sms sender (do not create a new one)staging payload
verify with GET
{{notification-api-url}}/service/{{service-id}}/sms-senderroute that the sender was correctly updatedprod payload - this will need to be created, using POST
{{notification-api-url}}/service/{{service-id}}/sms-senderverify with GET
{{notification-api-url}}/service/{{service-id}}/sms-senderroute that the sender was correctly updated[ ] Share a new sms_sender_id with to use on staging and PROD
[ ] This work is added to the sprint review slide deck (key win bullet point and demo slide)
QA Considerations
Potential Dependencies