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department-of-veterans-affairs / notification-api

Notification API
MIT License
16 stars 8 forks source link

Update No Reply For AWS and Granicus #372

Closed miabecker closed 3 years ago

miabecker commented 3 years ago

Granicus subject line: You sent a message to a mailbox that isn't monitored.

You have sent a message to a mailbox that isn't monitored. Please note this mailbox isn’t checked by anyone. Messages sent to this address won’t get a reply. To get in touch with someone please use the following contact information:

If you’re a Veteran in crisis and need immediate help, please call 800-273-8255 and press 1. Or visit www.veteranscrisisline.net  If you have questions or need more information about your benefits, please visit VA.gov or call us at 844-698-2311 (TTY:711).

1 - Fiip to update with AWS 2 - Maria to email Granicus

ffafara-tw commented 3 years ago

Setting for AWS (in VA outlook): Screen Shot 2021-03-17 at 4.41.34 PM.png

ffafara-tw commented 3 years ago

Email sent to granicus requesting change.

ffafara-tw commented 3 years ago

Granicus autoresponse message: Screen Shot 2021-03-30 at 1.30.22 PM.png

ffafara-tw commented 3 years ago

Subject has not been updated. @miabecker do we want to reach back to Granicus to request subject change?

miabecker commented 3 years ago

Yes I can do that if you'd like!

M

On Tue, Mar 30, 2021 at 1:32 PM Filip Fafara @.***> wrote:

Subject has not been updated. @miabecker https://github.com/miabecker do we want to reach back to Granicus to request subject change?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/department-of-veterans-affairs/notification-api/issues/372#issuecomment-810445318, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARTMDOZO3YR22GBH3PWPYULTGIDMTANCNFSM4XY53OHQ .

-- Maria Becker Product Manager Email @.*** Telephone 347-461-7592 Pronouns they/them or she/her [image: ThoughtWorks] http://www.thoughtworks.com/?utm_campaign=maria-becker-signature&utm_medium=email&utm_source=thoughtworks-email-signature-generator

ffafara-tw commented 3 years ago

Sure, maybe reply to the support ticket email?

miabecker commented 3 years ago

I replied back to the support ticket.

TWs-DevenS commented 3 years ago

QA Verification:

sent email to donotreply@messages.va.gov response - You have sent a message to a mailbox that isn't monitored.

Please note this mailbox isn’t checked by anyone. Messages sent to this address won’t get a reply. To get in touch with someone please use the following contact information: If you’re a Veteran in crisis and need immediate help, please call 800-273-8255 and press 1. Or visit www.veteranscrisisline.net

If you have questions or need more information about your benefits, please visit VA.gov or call us at 844-698-2311 (TTY:711).

sent email to Vanoreplymessages@va.gov

Received response:

Screen Shot 2021-04-15 at 10.51.55 AM.png

VA No Reply Messages 10:49 AM (0 minutes ago) to me

You have sent a message to a mailbox that isn't monitored.

Please note this mailbox isn’t checked by anyone. Messages sent to this address won’t get a reply. To get in touch with someone please use the following contact information:

If you’re a Veteran in crisis and need immediate help, please call 800-273-8255 and press 1. Or visit www.veteranscrisisline.net

If you have questions or need more information about your benefits, please visit VA.gov or call us at 844-698-2311 (TTY:711).

TWs-DevenS commented 3 years ago

The msg is just sent the first time you send to an unmonitored email address - that is the suggested behavior. The functionality seems to be as -is