Discover what the "Help users to... Make decisions based on personalized form flows" pattern is

[msbtterswrth]

User Story

As a member of the AEDP team I want to conduct research and discovery on how veterans make decisions within personalized form flows, so that we can develop a pattern that ensures users are guided effectively through decision-making processes based on their personal information and unique circumstances.

Background

ACs

• [ ] Investigate if there is existing research around user needs and preferences when interacting with personalized forms.
• [ ] Identify any existing pain points where users struggle to understand why certain questions are being asked or how their answers impact the rest of the form flow.
• [ ] Document examples of existing conditional form logic that helps users only see relevant fields or questions based on their input.
• [ ] Analyze the types of data (e.g., service history, benefits status) that are most relevant to dynamically tailoring form flows for individual users.
• [ ] Document our findings for review by the team

Review needed by

• [ ] VA Product Owner
• [ ] Product Manager
• [ ] UX Research Team
• [ ] Engineering Team

Definition of Done

• [ ] Documentation has been updated, if applicable.
• [ ] Acceptance Criteria in related issue are met.
• [ ] Reviewers have approved.

[msbtterswrth]

I've created two murals for us to use:

• In the wild mural
• Discovery mural