[Pattern] Help users to... Stay informed of request status

[msbtterswrth]

Background

As a Veteran, I want to stay informed of my requests, so I can track the progress of things such as helpdesk tickets.

Hypothesis

We believe that creating a case management workflow, including guidance, example code, and design resources, will:

• Promote consistency in how Veterans track open requests across VA platforms

Additional Notes

This may tie back into, or extend, the already existing pattern for "stay informed on their application status"/

ACs

• [ ] The team has a shared, documented understanding of this pattern
  • [ ] what are our assumptions about the pattern
  • [ ] how we plan to test them
• [ ] Research Plan has been created and submitted
• [ ] Designs have been created for our pattern
• [ ] Pattern has been reviewed by DSC and a collab cycle staging review point
• [ ] A pattern exists in VADS
  • [ ] Code examples are provided
  • [ ] Design resources are provided
  • [ ] Governance is provided including mockups and content
• [ ] STRETCH Have at least two teams implement the pattern on VA.gov
• [ ] STRETCH The pattern has been submitted to USWDS for consideration

### Tasks
- [ ] Discover what the "Help users to... Review and update prefilled information" pattern is 
- [ ] Research existing pattern usage 
- [ ] Synthesize discovery findings 
- [ ] Determine what we're testing and how 
- [ ] Draft design variations
- [ ] Draft research plan
- [ ] Build out prototypes for updating profile information
- [ ] Finalize designs 
- [ ] Finalize research plan 
- [ ] Submit research plan 
- [ ] Open USWDS contriubtion task
- [ ] User study prep work 
- [ ] Conduct user research study 
- [ ] Synthesize user research findings 
- [ ] Create VADS governance content 
- [ ] Submit pattern for DSC review 
- [ ] Submit pattern for Staging review 
- [ ] Prepare for USWDS workshop 
- [ ] Synthesize USWDS workshop feedback

[beckyphung]

Note from Matt: Talk to Julie/Shannon on this and where it'll land in their backlog. They want to do research on evidence uploads and intent to file.