UXPin prototype feedback for Kristen

[taylorkaren]

Task Description

Use this ticket to add feedback items found when reviewing the updated UXPin prototypes that Kristen is developing via work on ticket #172. Add rows to the table in the Feedback section with your insights. Notes might include things about:

• Any broken interactivity (e.g. "I clicked here and expected it to go to this page/jump to this anchor, but it did not"). Please provide the page number and steps to reproduce the bug (click the site map in the upper left corner to expand it) in your bug report.
• Any typos, inconsistent capitalization, or weird/unexpected/inconsistent spacing.
• Any discrepancies between the UXPin prototype and the demo form that aren't listed in https://app.zenhub.com/workspaces/forms-library---platform-spike-team-61b0ae1f2cd3c30014e8a5b0/issues/department-of-veterans-affairs/va-forms-system-core/584.
• Any other suggestions or issues that you want the team to be aware of.

Prototype Links

• Final Demo - Mobile View
• Final Demo - Desktop View

Feedback - Mobile Prototype

Name	UXPin Page URL	Comment	Done?
Lauryl	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152776006/simulate/sitemap?mode=cvhd	maybe have a hint on this page as well to click on the plot or interment button	Y
Lauryl	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745594/simulate/sitemap?mode=cvhd - but relevant for both mobile and desktop	We should add a hint to this page for users to select "Yes", so they can see the interaction, like what you have hinted on this page	Y
Lauryl	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152776126/simulate/sitemap?mode=cvhd	As you noted when we walked through, this page shows that random gray bar on the text fields. Not a huge deal, but certainly weird that it only shows up there! KT: Anish has reported the same issue (below) for the desktop version.	Y
Lauryl	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745589/simulate/sitemap?mode=cvhd	Should VA File number also be marked as a required field? KT: Production form looks like this:	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745597/simulate/sitemap?mode=cvhd	This question should be marked as a required field.	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152746150/simulate/sitemap?mode=cvhd	Can we show Burial allowance as checked here? Then it makes more sense that the next page shows “Step 7 of 9.”	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152746971/simulate/sitemap?mode=cvhd	Would be helpful to have a hint here highlighting that this page is shown because Burial allowance was checked on the previous page, which adds a page to the form flow.	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745599/simulate/sitemap?mode=cvhd	Would be helpful to have a hint at the top of this page to scroll down to the Deceased Veteran information section to edit the Social Security Number.	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745599/simulate/sitemap?mode=cvhd	In the Benefits selection section, “Transportation amount incured” should be “Transportation amount incurred”	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745591/simulate/sitemap?mode=cvhd	Would be helpful to have a hint here to update SSN to 034-82-2016 and choose Save and Continue.	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745594/simulate/sitemap?mode=cvhd	Would be helpful to have a hint here to select Yes, enter required info, and choose Save and Continue.	Y
Karen	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/154697070/simulate/sitemap?mode=cvhd	Would be helpful to have a hint here to enter required information and choose Save and Continue.	Y
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745588/simulate/sitemap?mode=cvhd	Relationship to the deceased Veteran is required but doesn't allow me to choose an option Don't do, we will address this with the disclaimer text on Step 1	N/A
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152746145/simulate/sitemap?mode=cvhd	Veteran's death occurred is required but doesn't allow me to select a choice Don't do, we will address this with the disclaimer text on Step 1	N/A
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745597/simulate/sitemap?mode=cvhd	Veteran serve under any other name should be required and is not, and also can't select anything. Don't do, we will address this with the disclaimer text on Step 1	N/A
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152746150/simulate/sitemap?mode=cvhd	Required fields but can't select any options Don't do, we will address this with the disclaimer text on Step 1	N/A
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152746971/simulate/sitemap?mode=cvhd	No radio buttons are allowed to be selected for either required field Don't do, we will address this with the disclaimer text on Step 1	N/A
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152776126/simulate/sitemap?mode=cvhd	Street Address should be required	Y
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/154697070/simulate/sitemap?mode=cvhd	Required radio buttons are still not allowing me to select them Don't do, we will address this with the disclaimer text on Step 1	N/A
BJ	https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/154776036/simulate/sitemap?mode=cvhd	Required policy checkbox doesn't allow me to select before submitting my application. Don't do, we will address this with the disclaimer text on Step 1	N/A

Feedback - Desktop Prototype

Name	UXPin Page URL	Comment	Done?
Lauryl	n/a	all the comments I had above re mobile design also apply to the desktop version	Y
Karen	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/152785241/simulate/sitemap?mode=cvhd	As in the mobile prototype, this question should be marked as a required field.	Y
Karen	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/152793876/simulate/no-panels?mode=cvhd	As in the mobile prototype, can we show Burial allowance as checked here? Then it makes more sense that the next page shows “Step 7 of 9.”	Y
Karen	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/153151613/simulate/no-panels?mode=cvhd	As in the mobile prototype, would be helpful to have a hint here highlighting that this page is shown because Burial allowance was checked on the previous page, which adds a page to the form flow.	Y
Karen	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/152785246/simulate/no-panels?mode=cvhd	As in the mobile version, would be helpful to have a hint at the top of this page to scroll down to the Deceased Veteran information section to edit the Social Security Number.	Y
Karen	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/152785238/simulate/no-panels?mode=cvhd	As in the mobile version, it would be helpful to have a hint here to update SSN to 034-82-2016 and choose Save and Continue.	Y
Karen	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/152785244/simulate/no-panels?mode=cvhd	As in the mobile version, it would be helpful to have a hint here to select Yes, enter required info, and choose Save and Continue.	Y
Karen	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/153145984/simulate/no-panels?mode=cvhd	As in the mobile version, would be helpful to have a hint here to enter required information and choose Save and Continue.	Y
BJ	N/A	Same issues as the Mobile demo above Don't do, we will address this with the disclaimer text on Step 1	N/A

Feedback - Desktop and Mobile Prototypes

Name	UXPin Page URL	Comment	Done?
Karen	All Review page instances	Social Security field label should be Social Security number.	Y
Lauryl	Step 1 - mobile + desktop	worth adding a disclaimer/language that no inputs needed, and the steps of the form are just to give context to the review page? KT: Yes, let's do this. That will resolve a number of BJ's comments. Also note in this text that required field validation is not enabled and check boxes and radio buttons are not selectable when moving through the form pages.	Added to landing page
BJ	BOTH	Just seems like a lot (maybe all) radio/checkbox fields should have a value by default or should be allowed to be entered (IF required) Don't do, we will address this with the disclaimer text on Step 1	N/A
Anish	https://preview.uxpin.com/b25cc79d1fe3c036b5b560a17c016adb01a738bc#/pages/152785781/simulate/no-panels?mode=cvhd	The input fields have vertical scroll bars.	Y
Micah	Service History Page	Branch of service should be updated to a dropdown menu with Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force	Y

Acceptance Criteria

• [x] The prototypes have been reviewed by the following FLT members and findings have been documented in the Feedback section of this ticket:
  • [x] Anish
  • [x] BJ
  • [x] Harshil
  • [x] Karen
  • [x] Lauryl
  • [x] Lauren
  • [x] Micah
  • [x] Nick
• [x] FLT member feedback has been addressed by Kristen
• [x] Updated links to the UXPins files are noted on this ticket.
• [x] Update links to the UXPin files on the relevant transition pages in Confluence (Karen - Transition Plan, VAFSC Work Stream, and Feature To Do List pages)

[taylorkaren]

@bjmccotter7192: Thank you for your timely review! Your comments reminded me that we need to document somewhere a decision that Lauryl, Kristen and I made about going through the form pages - in the interest of time, we did not put required field validation in, and we did not enable the ability to select check boxes and radio buttons. This should be noted in a hint on the first screen of each prototype - I will add this to the comments list.

[bjmccotter7192]

@bjmccotter7192: Thank you for your timely review! Your comments reminded me that we need to document somewhere a decision that Lauryl, Kristen and I made about going through the form pages - in the interest of time, we did not put required field validation in, and we did not enable the ability to select check boxes and radio buttons. This should be noted in a hint on the first screen of each prototype - I will add this to the comments list.

Ahhh makes sense sorry probably could have found that through the slack threads.

[obliviga]

Besides some minor cosmetic issues, I don't have anything else to add that already hasn't been added. Nice job @kristen101606 !

[kristen101606]

@taylorkaren All feedback has been addressed. I'm moving this ticket to Ready for Review. Once you confirm that it meets the acceptance criteria, you can close it or ask me to do so. : )

[taylorkaren]

Re-opening this ticket to address issues on one page.

Page: https://preview.uxpin.com/f314b92e80b6a3610cfc8e4b5c035f37a11197f9#/pages/152745611/simulate/sitemap?mode=cvhd

Issues:

1. Deceased Veteran information section Social Security —> Social Security number

2. Military service history section Service Number number —> Service Number

[kristen101606]

@taylorkaren Good catches. Changes are complete! The production form uses "Service number" (sentence case), so I've used that. Let me know if you'd like me to change it to title case.