department-of-veterans-affairs / va-mobile-app

"If VA were a company, it would have a flagship mobile app."
https://department-of-veterans-affairs.github.io/va-mobile-app/
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Screen Audit: Home screen - UX strategy for feature cards (Claims & Appeals & Health Care) #2525

Closed MekoHong closed 2 years ago

MekoHong commented 2 years ago

Description

As a veteran who is using the VA mobile app to keep track of common tasks I'm working on with the VA, I want to to be able to quickly access the features that are most important to me when I open the app.

As part of this issue we want to provide a recommendation on:

Issue/Question: Content for "Claims & Appeals" and "Health Care" featured content cards is redundant & just takes folks to the top level parent screens.

How might we deliver more value in terms of content (like we do for “Letters” —a deep link within Profile). Are there limitations preventing this?

Acceptance Criteria

- [x] Explore opportunities to bubble up relevant info for the Claims & Appeals and Health Care' featured content cards. - Can we deep link to something important within that section (not just summarize what that section is)? - What are our limitations? - [x] Document recommendation and schedule time with X **Best Practices** - Home screen real estate should be used to give access to key features (that are not the top level of the navigation), provide personalized content based on user context (location, task status, etc) - A11y- no known a11y issues ## Notes & Open Questions - Dependencies/Roadblocks: - Any internal/external dependencies? - Test accounts needed? ## Ticket Checklist - [X] Acceptance criteria defined - [X] Labels added (front-end, back-end, feature) - [X] Linked to an Epic
htcollier commented 2 years ago

Initially addressed by IA/navigation work (Home has a design treatment distinct from other categories):

Rich content options will be explored through Personalization: problem definition & UX strategy#3243