As a UX designer or product manager exploring potential navigation patterns for the VA mobile app, I want to understand how other apps in the market with similar information needs are treating their navigation models and evaluate them.
Comparative analysis should include (but not be limited to) app examples that share similar features and/or functionalities with the VA mobile app (ex: robust user/account data, with an emphasis on omnichannel). Think outside the government!
Acceptance Criteria
[x] Explore mobile apps in the market that handle similar information needs in different ways with their navigation models (examples: government, but also health insurance, banking, retail, travel, tickets, whatever else feels like a good parallel in terms of IA needs)
[x] Collect screenshots demonstrating the app's navigation model (home, top level nav, other key elements) in a mural board
[x] Evaluate each example: Useful key features or solutions to the product, design details that work or do not work, disadvantages of the app, such as usability issues, missing features
[x] Identify patterns & best practices across the examples
Description
As a UX designer or product manager exploring potential navigation patterns for the VA mobile app, I want to understand how other apps in the market with similar information needs are treating their navigation models and evaluate them.
Comparative analysis should include (but not be limited to) app examples that share similar features and/or functionalities with the VA mobile app (ex: robust user/account data, with an emphasis on omnichannel). Think outside the government!
Acceptance Criteria
This work is part of VA Mobile App: Information Architecture & Navigation - High Level Project Summary
Deliverable / Output