TKDickson
commented
1 year ago Still working through the full workflow, keeping in draft.
Also I want to add expand/collapse sections for the responses, because that's a lot of scrolling.
Open TKDickson opened 1 year ago
TKDickson
commented
1 year ago Still working through the full workflow, keeping in draft.
Also I want to add expand/collapse sections for the responses, because that's a lot of scrolling.
TKDickson
commented
1 year ago Met with Kelly (backup for Stacy) and Jennifer today; going to split this into separate cross-linked tickets for each sub-part.
TKDickson
commented
1 year ago @kellylein - finished (finally) the bug tickets related to claims file requests. @StacyB2023, these may end up fitting within the claims epic you're working on?
Either way, the first step here is to figure out the correct behavior from Claims SMEs/stakeholders.
bischoffa
commented
1 year ago @kellylein @TKDickson @StacyB2023 do we know if this is truly a bug? Even the desired behavior write out seems like mobile is doing it right and web is doing it wrong.
Just because mobile / web are different does not mean its a bug, especially a sev-2 in my mind when it feels that mobile is doing it correctly from the creation of the ticket. Mobile could have decided to handle it this way. It feels more like an enhancement vs a bug.
Kelly /Stacy - have you gotten any feedback from Claims ?
TKDickson
commented
1 year ago @bischoffa the way I was trained was to take a conservative approach -- if you think something could be a big deal, start out treating it that way. It's always easier to downgrade ("nope, we're fine to be different") than it is to upgrade ("hey all, this issue sat around with no one looking at it for months, and it turns out we were SUPER WRONG").
Agreed that it might turn out not to be a bug! We didn't/don't have the expertise on the team to make the call, so I'm looking forward to hearing what the claims SMEs say.
bischoffa
commented
1 year ago @TKDickson thanks for the details. Wasn't sure if my question was at all discussed so wanted to check.
bischoffa
commented
1 year ago Message out to Rachel to see who the Claims contact would be. From ToT it seems that the Authenticated Experience team may be a good start as they talk about claims and there is no other explicit ToT Claims team.
bischoffa
commented
1 year ago Rachel verified this is not a bug ticket, so I will be closing the ticket at this point.
bischoffa
commented
1 year ago Reopening it as PO wants to track this topic and see if there is a need for greater web/mobile affinity or to stay as is.
bischoffa
commented
1 year ago Bug ticket for this was closed 6129 as work will be done on this ticket.
rachelhanster
commented
1 year ago question: on the web, why would a veteran see and submit documents (upload evidence) after a veteran tells VA that there is no additional documentation to add to a claim? When a veteran has an open claim with file requests associated with it, they have the option to submit a 5103, also known in mobile app as the "claims decision request. This attests to the VA that the veteran has no further documentation to add to the claim and that it's ready for review. 5103 is only available when you still have open file requests (if you've filled all of the file requests, then it's assumed you're ready for review). After a veteran submits a 5103, the UI/allowed behavior in web and mobile is different. On the web, veterans can still SEE and SUBMIT DOCUMENTS for, all of the remaining open file requests. On mobile, veterans can neither see NOR submit documents for, any remaining open file requests
From @jstrothman My understanding of the 5103 is that it's the VA's duty to notify Veterans of the evidence they must provide to substantiate claims. As you probably have seen: on VA.gov, we have pages that list types of evidence needed, such as for pension and for disability compensation. The pdf versions of the forms include the 5103 info as well. As you noted, on the web: if you've filled all of the file requests, but the claim has not yet been decided, you can still see and submit more evidence / documents. Two examples of reasons you might want to add more evidence: You have updated medical documentation that indicates your condition is worse You have an additional buddy statement or layperson's statement that speaks to the service connection of your condition
Some reasons you might want to see the evidence you previously provided: You're uncertain whether you submitted a particular document You want to confirm that a document had a detail you thought it did You're planning to submit a decision review request, and want to review the evidence you previously provided You're meeting with a friend or VSO and want to show them what you submitted so you can talk about the strength of your application, or possible additions you might want to make
bischoffa
commented
1 year ago @drjecker this is the claims ticket about mobile / web differences I was referring to in our 1:1 today
bischoffa
commented
11 months ago Removing from bug epic and moving to UX initiative epic
What happened?
When a veteran has an open claim with file requests associated with it, they have the option to submit a 5103, also known in our app as the "claims decision request", which attests to the VA that the veteran has no further documentation to add to the claim and that it's ready for review. That 5103 is only available when you still have open file requests (if you've filled all of the file requests, then it's assumed you're ready for review).
After a veteran submits a 5103, the UI/allowed behavior in web and mobile is different. On the website, veterans can still SEE and SUBMIT DOCUMENTS for, all of the remaining open file requests. On mobile, veterans can neither see NOR submit documents for, any remaining open file requests.
Specs:
Steps to Reproduce
Desired behavior
Not sure. @kellylein or another Product person will need to talk to Claims SMEs about this. Arguably the mobile behavior is better/more correct, because I imagine the VA wouldn't want a veteran to continue to submit documents AFTER saying they're done submitting documents. But I don't know, and the problem here is that we should be really certain we're doing the right thing because claims are very important.
Acceptance Criteria
Bug Severity - BE SURE TO ADD THE SEVERITY LABEL
See [Bug Tracking](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/va-mobile-app/testing/VA%20Mobile%20App%20Test%20Plan.md#issue-severity) for details on severity levelsLinked to Story
Found during the EVSS to Lighthouse migration of claims decision request; unrelated to the changes in that work
Screen shot(s) and additional information
Claim that has file requests & no 5103 submitted:
GET /mobile/v0/claim/600411432 HTTP/1.1 Host: staging-api.va.gov x-key-inflection: camel authentication-method: SIS Connection: keep-alive Accept: */* Accept-Language: en-US,en;q=0.9 Authorization: Bearer eyJhbGciOiJSUzI1NiJ9.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.g3h5Tiq5kU-DTvSsEL0B2Qk44Rl13Fc5-1L5EJv9RN7blICq42OQ5qj1GKV845qbAPTgyIucOOHtOJgYrNKN3cbX1RnJqtdRpcUaqdzVUbWrAw1Iy86xrHGqnsji6vLDg0-ucr80rGflBNFIF6yQLPZWMYFhtZLeFpC0EI0IMXzlqYEFFtVWb5YiPkK1Cjd0GeBdho-EG2D5e4QV3LfcqqugprFfSMx16BQGPhp2QiwWizBSIv6q2Pr2D0ririRchUnxonYYsx9GSjPruPL_ZZvJXhpgZKug2RaIgjRu8LC_wyII1Rybypg5Z-IeykChQjB1wfAerFyii7M2fv59AQ Accept-Encoding: gzip, deflate, br User-Agent: VAMobile/708 CFNetwork/1404.0.5 Darwin/22.3.0 { "data": { "id": "600411432", "type": "claim", "attributes": { "dateFiled": "2023-05-31", "minEstDate": "2023-11-28", "maxEstDate": "2024-04-21", "phaseChangeDate": "2023-06-08", "open": true, "waiverSubmitted": false, "documentsNeeded": true, "developmentLetterSent": true, "decisionLetterSent": false, "phase": 3, "everPhaseBack": null, "currentPhaseBack": false, "requestedDecision": false, "claimType": "Compensation", "contentionList": ["Waldenstrom's macroglobulinemia (New)"], "vaRepresentative": "Contact your VA regional office for more information.", "eventsTimeline": [{ "type": "still_need_from_you_list", "trackedItemId": 412815, "description": "You told us that you were associated with a Reserve or Guard unit. Please tell us the following:\r\\n{*} Name, mailing address and telephone number of your unit\r\\n{*} Whether you are currently assigned to the unit\r\\n{*} Whether the unit is reserve or guard\r\\n{*} If not currently assigned to the unit, tell us when you were last assigned.", "displayName": "Reserve or Guard service claimed - unit info needed", "overdue": false, "status": "NEEDED", "uploaded": false, "uploadsAllowed": true, "openedDate": "2023-06-08", "requestedDate": "2023-06-08", "receivedDate": null, "closedDate": null, "suspenseDate": "2023-07-08", "documents": [], "uploadDate": null, "date": "2023-06-08" }, { "type": "still_need_from_you_list", "trackedItemId": 412814, "description": "Provide the date (month/year) of your marriage toClaim that has file requests open AND ALSO 5103 submitted via mobile app: Exact same as above, but with
"requestedDecision": true,Ticket Checklist