BUG - Sev 2 - All - Incorrect letter information

[batemapf]

What happened?

VHA Member Services, which is responsible for health care eligibility and enrollment, including verification of enrollment, reached out to OCTO on Friday 6/7 to request that two letters be removed from VA.gov and VAHB due to incorrect / outdated information. Those letters are:

• Proof of Minimum Essential Coverage
• Proof of Creditable Prescription Drug Coverage

The Member Services team is working on updated content but does not have a timeline for when that will be ready. The expectation is days / maybe a week. There is an internal approval process on the Member Services side the content needs to go through. In the meantime, users may contact 877-222-8387 for assistance, including hard copies of approved letters.

Specs:

• Device: n/a
• OS: n/a
• User Account: n/a
• Accessibility State: n/a

Steps to Reproduce

1. Sign in
2. Benefits
3. Letters
4. Confirm address
5. Review
6. Select letter

Desired behavior

Up to date and accurate letter downloaded

Acceptance Criteria

Required

1. Proof of Minimum Essential Coverage is no longer included in a users letters list for download
2. Proof of Creditable Prescription Drug Coverage is no longer included in a users letters list for download

Optional

1. Information about how to get letters, including contact number, is included in UI for missing letters.

Bug Severity - BE SURE TO ADD THE SEVERITY LABEL

See [Bug Tracking](https://department-of-veterans-affairs.github.io/va-mobile-app/docs/QA#issue-severity) for details on severity levels

• Impact: Low
• Frequency: High

• 2 - High

Linked to Story

Screen shot(s) and additional information

Full JSON response for services related to issue (expand/collapse)

Ticket Checklist

• [ ] Steps to reproduce are defined
• [ ] Desired behavior is added
• [ ] Labels added (front-end, back-end, global, Health, relevant feature, accessibility, etc)
• [ ] Estimate of 1 added (for front-end tickets)
• [ ] Added either to the relevant feature epic (if found during new feature implementation), or the relevant team's bug epic (Global, Health & Benefits, API, QART)

[StacyB2023]

@jperk51 @timwright12 I added API tag to this one and put in pending handoff cc: @batemapf

[StacyB2023]

Thread for reference: https://dsva.slack.com/archives/C018V2JCWRJ/p1717781588595809

Plan is to: File the change request ticket with LH to remove the letters and get a timeline from them. if it is longer than what i think VHA will be comfortable with, i'll ask that we remove / filter at the vets-api layer (From Patrick)

[StacyB2023]

Moved to Icebox for now based on slack comments for no actions on mobile part for the moment. cc: @jperk51 @timwright12

[timwright12]

@StacyB2023 @jperk51 What's the status of this issue?

[jperk51]

I've reached out to web/LH to get a status update. Last we heard they are still working on getting their implementation ready for client integration

[jperk51]

@timwright12 Touched base with Jerek and he said they found some discrepencies in the latest LH implementation and would let us know when they test an implementation with no issues.

[timwright12]

Ok, marking as blocked until we hear from Lighthouse