BUG - sev-3 - All - Oracle patients don't have loading or error information about the cerner locations call

[TKDickson]

What happened?

We don't currently have an error or loading state for Cerner "Oracle Health" users on any screens - home, health category, any feature screen where we'd show the Cerner disclaimers (like messages, appointments, etc).

So basically, the displays for all three of these states are all the same (they are all absent of content):

• We are still waiting to hear if you're a Cerner patient
• We tried to figure out if you're a Cerner patient but it errored out, we have no idea about your facilities
• We are certain you are NOT a Cerner patient

For.... nearly every other call in the app, we'd have different displays for each of those states (loading, error, and null). I thought seeing the distinction via table kind of helps:

Specs:

• Device:
• OS:
• User Account:
• Accessibility State:

Steps to Reproduce

Desired behavior

Should we better differentiate between them by having loading & error indicators for Cerner stuff? I think yes.

But - UX team will need to figure out if they'd like to make a change, and what it would be

Acceptance Criteria

Bug Severity - BE SURE TO ADD THE SEVERITY LABEL

See [Bug Tracking](https://department-of-veterans-affairs.github.io/va-mobile-app/docs/QA#issue-severity) for details on severity levels

• Impact: High Low
• Frequency: High Low

• 3 - Low
• 2 - High
• 1 - Critical

Linked to Story

Screen shot(s) and additional information

Full JSON response for services related to issue (expand/collapse)

Ticket Checklist

• [ ] Steps to reproduce are defined
• [ ] Desired behavior is added
• [ ] Labels added (front-end, back-end, global, Health, relevant feature, accessibility, etc)
• [ ] Estimate of 1 added (for front-end tickets)
• [ ] Added either to the relevant feature epic (if found during new feature implementation), or the relevant team's bug epic (Global, Health & Benefits, API, QART)

[TKDickson]

Have the blocked-UX label because this isn't workable by FE until a decision is made if this is a change we should make, and what the display/content would look like

[Sparowhawk]

@ala-yna this one is still blocked as we need some copy and design input

[mistymg]

@ala-yna for this discussion with Therese, can you include Lauren? I'd like design input, too.

[mistymg]

@TKDickson Just to confirm, you're NOT saying there are NO loading indicators at all happening on these screens. Just that we don't have a specific loading indicator explicitly calling out that we're checking if they're a OH patient?

[TKDickson]

@mistymg that's correct. On the screens where we have Cerner/Oracle-related information (Home, Health Landing, the various feature landing pages), we have loading indicators for other stuff on those screens, and not the Cerner/Oracle stuff.