Change Request: Pre-check-in

[kristenmcconnell]

1.) Requestor's Name

Kristen McConnell

2.) Requestor's Email

kristen.mcconnell@va.gov

3.) VA Team

Health - Unified Appointments

4.) What is the name of the project or change?

Pre-check-in

5.) Please explain what problem you are trying to solve.

Pre-check-in allows a Veteran to answer a series of questions prior to their medical appointment that helps prepare for their medical appointment.

Today, a Veteran can complete this experience by confirming their appointment via text message, then receiving a link to VA.gov to answer these questions. The group of questions Veterans currently answer are called pre-registration, which involves the verification of up to date contact information, next of kin, and emergency contact information. As a VHA Directive, pre-registration must be completed at least once within 7 days of an appointment and does not need to be completed again if another appointment is within 7 days of its completion.

With this initiative, we are interested in expanding our reach to additional Veterans by adding this to the mobile app.

6.) Please explain how this change would work.

The Unified Appointment Experience team will be completing the design and development work on this initiative, but they will require assistance and reviews from the mobile app team.

7.) Features Impacted

Appointments

8.) Please include all relevant documentation links for this change request.

• Pre-check-in and eCheck-in service blueprints
• Pre-check-in web designs
• Pre-check-in web screenreader and semantic markup

9.) Does your team have all the necessary materials (documents, designs, processes, analytics, APIs, etc) in place for Mobile to make these changes right now?

No. The Unified Appointments team will be doing the design and development work.

10.) Has this change been discussed with VAHB POs (Ryan or Don)?

Yes

11.) Has this change been agreed upon by all impacted VA Stakeholders?

Yes

12.) What is your ideal due date for this change request?

TBD, but discovery work is beginning with the Unified Appointment team in Oct. 2024.

[kristenmcconnell]

@loripusey and @benbrasso-agile6 Please review, then add/edit other information.

[benbrasso-agile6]

Scheduled design intent kickoff for Oct 17, 2pm ET

Prior to meeting:

PCI design team should install and run VAHB demo mode

Artifacts:

Change request Pre-check-in and eCheck-in service blueprints Pre-check-in web designs

Outcomes of meeting:

VAHB design team get an understanding of pre-check-in PCI design team receive any initial feedback to inform successful implementation in native app (vs. web)

Agenda topics:

Demo pre-check-in for VAHB design team Identify areas or topics that PCI designer team should do discovery Identify next steps and next collab touchpoint for receiving feedback from VAHB design team

[rtwell]

@benbrasso-agile6 while we appreciate the enthusiasm around pre-check-in, Don and I have not had a chance to review this request and gain a solid understanding of the work. This is a critical step for us so we can make sure OCTO is aligned on what we're delivering, where, and why. Until we do that (should be next week I believe), let's hold off on meetings with mobile folks—please and thank you. We'll ping when we're ready to move forward!

[benbrasso-agile6]

Thanks! Sounds like we're switching gears to travel pay in VAHB. So, will follow the same process, fill in artifacts on a ticket and wait for your word.

[benbrasso-agile6]

Canceled pre-check-in kickoff meeting :)