Closed jilladams closed 2 years ago
From slack thread:
The status check (backend_statuses
endpoint that returns status on services) is already integrated. So when a service reports that it's down, we believe the downtime notification would already appear, without any additional work.
However: that endpoint also appears to be dependent on the Lighthouse api. This backend_statuses response is slow, and when it does return, it's reporting that all the login services are active.
So: the sniff to understand if something is down is a) not 100% reliably responding right now (not awesome) and b) when it is responding, reporting that things are fine.
A feature flag: won't work What we explored:
We could push some sort of notice behind a flipper to work around this that says: we're having issues. We can tie it to the backend_statuses logic and say: if be_statuses says a service is down OR if this flipper is enabled, then show this alert. That means we would reuse the existing alert language / presentation.
This would mean 1 flag specifically for the ID.me service. If we want to do this sort of thing for other services, we would need to create additional flippers.
Except: flippers aren't reliably working right now, also due to the vets-api latency issue. 🙃
Opted to go the route of publishing a Full width alert.
Related threads: https://dsva.slack.com/archives/C52CL1PKQ/p1663699080748009 https://dsva.slack.com/archives/CBU0KDSB1/p1663606551806909 https://dsva.slack.com/archives/CDHBKAL9W/p1663705417634809
Description
https://dsva.slack.com/archives/C52CL1PKQ/p1663699080748009
We are currently experiencing issues with login due to vets-api latency issues & PW owns the modal (we believe). We need a mechanism to notify users of the outage -- e.g. a "we are experience issues with sign in" message on flipper or something to that effect that we can trigger due to the outage.
Alert language here: https://design.va.gov/content-style-guide/error-messages/system#unscheduled-downtime-notifications is an available alert but we don't know how to trigger.
Acceptance Criteria
CMS Team
Please check the team(s) that will do this work.
Program
Platform CMS Team
Sitewide Crew
⭐️ Sitewide CMS
⭐️ Public Websites
⭐️ Facilities
⭐️ User support