Need to edit & revise outdated/incorrect "How to edit a VAMC 'Top Task' detail page" KB article

[stefaniefgray]

Background context

Problem: 30% of VAMC editors have still not completed the May 2022 assignment to transfer information from the previously used Detail Page Top Task Pages to the new custom content type Top Task Pages.

The 3 Top Task Pages each section must complete are Billing and Insurance, Medical Records, and Register for Care.

Per VHA Digital Media and various helpdesk tickets, editors are having trouble understanding:

1. How the old pages using the Detail Page content type are being retired, and how the new Big 3 pages are NOT Detail Pages
2. System vs. Facility Top Task Pages
3. How the facility pages plug into the system-level ones

This existing and currently published KB article is wrong and outdated and may be one of the reasons why Editors keep editing their deprecated Detail Pages instead of finding and editing the new Top Task Page content type nodes.

Person and team of requester:

• Stefanie Gray, VA Drupal CMS Helpdesk, after speaking with VHA Digital Media about this subject

Link to outdated page: https://prod.cms.va.gov/help/vamc/how-to-edit-a-vamc-top-task-detail-page

Priority or deadline for request

Choose either Deadline or a priority:

• [ ] Deadline: [name the deadline here]
• [x] Priority:
  • [ ] Critical - Without this, there is a large negative impact on the majority of editors causing negative consequences within the CMS; Should be completed as soon as possible
  • [x] High - Without this, there is negative impact on some editors causing negative consequences within the CMS; should be completed within the current sprint
  • [ ] Medium - Without this, there is confusion for editors but not causing negative consequences within the CMS; Should be completed within the next 1-2 sprints
  • [ ] Low - This is not currently causing confusion for many editors but would be a nice to have or is something that may be more impactful in the future; Should be completed within the next 3-4 sprints

Is the article associated with an ongoing product or feature update?

• [x] Yes Add the link to the relevant issue

• [ ] No

  See explanation above

Process

1. Sitewide CMS and Helpdesk teams will review request and confirm no current, applicable KB article/content exists.
2. Refine request and prioritize
3. Update KB article tracker to indicate that the article has been requested and is in progress
4. Assign to appropriate product team
5. Draft article content
6. Sitewide CMS team will review for formatting and writing style guidelines
7. Helpdesk team will review for functionality and editorial tone
8. Publish
9. Update KB article tracker to indicate that the article has been published

Acceptance Criteria

• [ ] Article is created using KB content style guidelines
• [ ] Article is reviewed by Sitewide CMS
• [ ] Article is reviewed by Helpdesk
• [ ] Article posted to KB
• [ ] Impacts on other KB articles have been considered and any necessary changes have been made
• [ ] Once published, the person requesting the article has been notified

[stefaniefgray]

Discovered while coworking with @laflannery

[stefaniefgray]

Needs to be high-priority for next sprint once I'm back from out of office

[stefaniefgray]

cc: @TroyA6 and @laflannery in case you hear about Top Task Page training while I'm out of office (Was supposed to have given a 1-on-1 Top Task Page training today to Blake Scates but his family is under the weather)