Build (using Powerpoint typically) a visual guide of what the screens are, with call-outs for significant pieces of functionality on each screen – docs / instructions
Submit to the Contact Center team using their github template
Engineering notes / background
Analytics considerations
Quality / testing notes
Acceptance criteria
[x] Product guide written in powerpoint per documentation
Description
User story
Platform Collab Cycle has a Contact Center Review touchpoint
Engineering notes / background
Analytics considerations
Quality / testing notes
Acceptance criteria