KB: Migrate CLP "product guide" content from PDF to KB article

[wesrowe]

STATUS: CONVERTED TO EPIC

• Don't want to lift-and-shift content –
• Instead, come up with approach, break into issues

The PDF in question: https://prod.cms.va.gov/sites/default/files/2021-12/VA.gov_.Campaign.Landing.Page_Governance_Product_Guide_11302021.pdf

Description

User story

AS A CLP Editor I WANT to find CLP documentation in the KB SO THAT it's easier to find and accessible.

AS A Content Editor I WANT the knowledge base (KB) article on Campaign Landing Pages (CLPs) to be updated for reusable Q&As SO THAT I have accurate documentation to follow.

Engineering notes / background

Product guide location – go to CMS help/KB area, product guide PDFs are linked at bottom of page.

• https://prod.cms.va.gov/help - reach by clicking "Knowledge Base" at top of UI
• 

Can we find the source file for the original PDF? No.

Other relevant info

Most important article to begin with is "How do I get a CLP created?". We have a Public Websites runbook here: https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/campaign-landing-page#runbook-for-clp-creation, that we can use as a start for the narrative for explaining this to editors.

Acceptance criteria

• Anticipate multiple KB articles

https://prod.cms.va.gov/help/campaign-landing-pages/how-to-manage-campaign-landing-pages

• [ ] ??? What exactly needs to make it into the KB?
• [ ] Reusable Q&As KB (draft as of 9/11) is linked to from CLP KB
  • [ ] FAQs language in existing KB is revised to make sense with new Q&A structure
• [ ] New KB content is drafted for "How do I request a Campaign Landing Page?" (#808791 is created)
• [ ] BE: draft a revision to change the content
• [ ] open a ticket for Help Desk to review

[jilladams]

Some newer thoughts from DaveC via DM with me & Wes: https://dsva.slack.com/archives/C03ES2LMNTH/p1694467019674749?thread_ts=1694466542.940769&cid=C03ES2LMNTH