Create new KB article or update existing article : Outreach Hub: How to archive Outreach Materials

[TroyA6]

Background context

What is the request for?

• [ ] Create new article
  • [ ] I have reviewed the Knowledge Base to confirm that an article for this topic does not already exist
• [x] Update existing article: Link to existing article

If requesting a new article:

Topic Description Details about the topic. If possible, include an example of a use case or situation that illustrates the topic well.

• [How to archive Outreach materials. There is an existing KBA that refers to archiving, but it only lists which Role is able to archive which content types. There is not a true 'How to archive' KBA.]

Audience Who is this intended for? Who would need this information? (i.e. All editors, only editors for a particular product, Internal use only, etc.)

• [This content is specific to Outreach, but can be adapted for more universal use.]

Other related KB articles, if applicable:

• Related KB article

Is the article associated with an ongoing product or feature update?

• [ ] Yes Link to relevant Github ticket
• [x] No

Priority or deadline for request

Choose either Deadline or a priority:

• [ ] Deadline: [name the deadline here]
• [ ] Priority:
  • [ ] Critical - Without this, there is a large negative impact on the majority of editors causing negative consequences within the CMS; Should be completed as soon as possible
  • [ ] High - Without this, there is negative impact on some editors causing negative consequences within the CMS; should be completed within the current sprint
  • [ ] Medium - Without this, there is confusion for editors but not causing negative consequences within the CMS; Should be completed within the next 1-2 sprints
  • [x] Low - This is not currently causing confusion for many editors but would be a nice to have or is something that may be more impactful in the future; Should be completed within the next 3-4 sprints

Acceptance Criteria

• [ ] Article is created/updated using KB content style guidelines and saved as a draft
• [ ] Impacts on other KB articles have been considered and any necessary changes have been made and saved as draft
• [ ] If necessary, add link to the new KB article in the Content model document for that content type
• [ ] Ticket for article review has been created

[joagnitti]

@TroyA6 These are the findings from the discovery session I conducted, including specific recs for the KBA! I hope this is helpful and provides more context: https://cityfriends-my.sharepoint.com/:w:/g/personal/joannagnitti_cityfriends_onmicrosoft_com/EdzPW8XHlv1HovnOSETVAFIBtr8IpsPXm3PXnupoQZU5dw?rtime=TZUPAk6q20g

[productmike]

Didn't have a chance to complete this in Sprint 92. Dropping back into READY FOR SPRINT column.

[BerniXiongA6]

@BerniXiongA6 and @EWashb to discuss this ticket during Sprint 96 -- who should write this and when?

[BerniXiongA6]

Let's discuss furrther @maortiz-27-80 @EWashb -- could be a Product or UX task in a near future sprint.

[BerniXiongA6]

@BerniXiongA6 will work on and hope to finish before end of Sprint 100. cc: @maortiz-27-80