[CONSIDER] Connection between VAMC and ATLAS and VHRC Finder

[mmiddaugh]

Connection between VAMC and ATLAS and VHRC Finder

Value to Veterans

Veterans and beneficiaries should access to accurate and consistent information about benefits, services, and the locations where they can receive them

Description

New Veteran-facing "locator" to find an ATLAS (Accessing Telehealth through Local Area Stations) site or a Virtual Health Resource Center (VHRC) was recently discovered

Current functionality

Search functionality based on location with filters to search for an ATLAS (Accessing Telehealth through Local Area Stations) site or a Virtual Health Resource Center (VHRC) location. (Search page indicates there are 19 ATLAS locations and 37 VHRC locations.)

• ATLAS search results include address, phone number and hours of information with links to nearby VAMC (at the system level with no path for learning more about ATLAS at the location). VAMCs do not include information or details about these locations in Telehealth accordions.
• VHRC search results include address and phone number only. Do not connect to VAMC pages.

OCTO-DE

• Business stakeholder - VHA (Connected Care?)
• OCTO owner - Michelle Middaugh
• Is request tracked to an event or Congressional deadline? - No

Details

Who is the primary user? Unknown but assume this is intended for Veterans and beneficiaries

What are the user goals for the project/page/product?

• Identify POC and data source
• Short term: Identify opportunities to connect the dots between the locator and relevant VHA location
• Long term: move to CMS as data source and incorporate these services into Facility Locator

What is the business goal?

• Increase Veteran and beneficiary access to services and use of available modalities

How does this map to our North Star?

• Improved CSAT scores
• Increased user satisfaction
• Increased number of interactions powered by our Platforms

How will we measure success? Possible OKRs:

• Improved CSAT scores
• Increased user satisfaction
• Deprecation of disparate data source

How well do we understand the problem? Not well - this was recently discovered and was also unknown to VHA DM

What is OCTO's role in this work?

• find the data source and data owner
• look for opportunities to improve discoverability, data accuracy/timeliness
• increase number of services discoverable on facility pages and/or the Facility Locator

May connect to Support for service modalities #16478

[mmiddaugh]

Update 6.7.2024

• Pursuing addition of VHRC to service taxonomy

[mmiddaugh]

The Virtual Health Resource Center (VRHC) has been added to the VA service taxonomy and is now available for use by editors - VHA DM is aware