Prevent duplicate phone numbers on VBA Regional Office facilities

[davidmpickett]

User Story or Problem Statement

AS A Veteran I NEED to understand if I am calling a local facility or a national hotline SO THAT I get the information I need as quickly as possible.

54 of 58 Regional Offices and 31 of 104 satellite offices list the Benefit Hotline as their direct phone number. This means most of them will show the same phone number with two different labels.

Description or Additional Context

The Main Phone that shows up on the Front End of VBA ROs pages is powered by a Phone Number field in Drupal that VBA editors cannot control. This field is currently populated based on Sandy's Database.

Possible points of intervention

• Delete 800-827-1000 from all VBA Regional Offices or Satellite offices in Sandy's DB
• Update Drupal migration of data from Sandy's DB to ignore 800-827-1000 and convert to null
• Update FE template to only show Main Phone if it does not match 800-827-1000

Acceptance Criteria

• [ ] Main Phone only displays on VBA Regional Office pages if it is different from the National Benefit Hotline

[mmiddaugh]

Will discuss this topic with Office of Strategic Engagement and Office of Field Operations

[mmiddaugh]

@davidmpickett based on conversation with VBA Office of Strategic Engagement, we should assume Regional offices will rely on the benefit hotline as their primary phone number but we should provide a way for direct numbers to be included for those facilities which use them

[davidmpickett]

@mmiddaugh That makes sense. The phone number field on VBA facilities is not editable by editors. So they would have to go through the yet to be establish process for reporting data inaccuracies.

One last thing to consider is whether we should empty out the existing instances of the National Benefits Hotline being listed as Main Phone for VBA ROs and SOs. I retitled the ticket and updated the body to reflect possible points of intervention.