[RESEARCH] VAMC mobile clinic detail page usability testing

mmiddaugh commented 3 years ago

Issue Description

Although mobile clinics are very different than physical clinics in service offerings, availability, and location, they currently use the same detail page format/layout/content as physical health care clinic locations. The current presentation of information is likely causing Veteran confusion. The redesigned detail page (designed in department-of-veterans-affairs/va.gov-team#24611) is being iterated on by Amanda and will need to be validated with Veteran research.

Scenario

The Veteran recently relocated and is getting familiar with the new health care system. The Veteran knows he/she can receive healthcare at the main location but wants to understand all his/her options.

Journey starts on VAMC system health care page (Cheyenne, for example) - not Google

Goals

Validate the following

Veterans understand how to find mobile clinic options at the system level (new grouping on VAMC Locations page)
Redesigned mobile detail page includes the information Veterans expect to find for mobile clinics
Veterans understand location and service availability displayed for mobile clinics

Research questions

Do Veterans understand the difference between mobile and physical health care facilities as presented in the VAMC product? Do Veterans understand where and when the mobile clinic is available? Do Veterans understand what services are available at the mobile clinic? What other information does a Veteran find helpful in preparing to visit a mobile clinic?

Tasks

[ ] Create research plan and conversation guide to support goals of research using new prototyped design for participants who are enrolled in VA healthcare and represent a geographic mix, at a minimum. (Participants do not need prior experience visiting a mobile clinic.)