[Search] [Analytics] Analyze Medallia qualitative survey data for the VA.gov Search feature

[FranECross]

Status: [2024-04-04] Carved off Search into its own ticket

Description

Pull current Medalia data and analyze in order to understand user feedback, which will be used to determine future changes or enhancements to the VA.gov Search feature.

User story

AS A PO/PM of the Public Websites team I WANT to understand current user feedback on the VA.gov Search feature in the Public Websites portfolio SO THAT we can consider if there are any that we should try to work

Notes / Background

Qualitative Medallia export was already requested in this ticket, which was closed (executed) on 3/1/23.

Acceptance criteria

• [ ] Pull more current data for the analysis
• [ ] Data from Search is reviewed, analyzed, summarized into a Portfolio spreadsheet, and if more than a spreadsheet cell is needed to summarize, then also a quick summary doc.
• [ ] Share findings as they may help inform future quarterly priorities

[jilladams]

Per refinement, Amanda noted this is not a priority but we should not close ticket. Can be refined at a later date.