department-of-veterans-affairs / va.gov-cms

Editor-centered management for Veteran-centered content.
https://prod.cms.va.gov
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CMS Collaboration Cycle for [My Education Benefits, Edu Non-Chapter 33 Benefit Updates, Revised 22-5490 Form Flow] #17959

Open alexander-ferzola opened 2 weeks ago

alexander-ferzola commented 2 weeks ago

Please add a link to your product outline.

https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/my-education-benefits

When did/will you start working on this product/feature?

March 2024

When will your product/feature need to launch?

December 2024

Select if your work will involve changes to any of the following.

None of the above

What type of request are you making?

Update to an existing CMS feature (including product iterations, updating DS components or page layouts and nav changes)

Please add a link to the current implementation of this product/feature, if applicable.

https://www.va.gov/education/apply-for-education-benefits/application/5490

Will you be doing user research with CMS editors?

Yes

Will your work result in visible changes to the user experience of the CMS?

Yes

Will your work require introducing a new CMS Design System component or changes to an existing component?

No

Will your work require introducing a new Drupal module or changes to an existing module?

No

Will your work require introducing new input fields or making changes to existing input fields?

Maybe (Leave notes in the Additional Information section of this form)

Will this work require you to capture any analytics or metrics?

No

Will this work require creating/editing any CMS Knowledge Base articles?

No

Additional Information

The Digital GI Bill project (collaboration between VA Education & Accenture Federal Services) is looking to improve the Veteran family member application experience for a faster, easier, and more accessible application workflow. Today, the 22-5490 education application - which includes Chapter 35 and the Fry Scholarship options - exists as an online application with a sub-optimal authenticated experience + a paper form version. As part of our larger effort to improve and standardize the education applications offered to Veterans and their family members, we plan to update the authenticated online flow for 22-5490 to include features present on My Education Benefits products today (pre-filled information, streamlined questioning, and automation elements).

Informed by user research conducted through the collaboration cycle and your input in 2021, EDU Product Owners have consensus on a revamped flow that keeps the future 22-5490 "lean," asking only the questions necessary for processing and have identified places where information can be pre-populated for the dependent. While we're not entirely sure the full scope of our updates, we believe we can remain adherent to the Va.Gov Design System and will not need to introduce any new tools.

We look forward to the collaboration cycle's insight and feedback as we take on this update!

I acknowledge that I must submit this form as an Epic and notify the cms-team user group in the cms-support Slack channel with a link to the Epic that is created.