[Find a Form] [UX] Improve user flow of downloading a form

[aklausmeier]

Description

Prior design and research on the download link within a Find a Form product did not include usability testing after modal was introduced. This modal was a proposed solution to educate a Veteran that a form may or may not be downloaded and may be opened in a new browser instead.

Fundamentally a user should not have to select "download" twice to be able to download and get the form as good UX. Utilize a mobile first approach. Device vs. desktop may have implications on what may work best.

Related Figma idea space(not final designs) for Find a Form

Related Resources & Support article: How to download and open a VA.gov PDF form

User story

AS A Veteran I WANT to clearly understand how to download and fill in a form on Find a Forms search results and form detail pages SO THAT I can complete this task with ease and without being asked to download multiple times.

Acceptance criteria

• [ ] Review prior research
• [ ] New user flow is designed with collaboration from content and informed by prior research and a11y considerations
• [ ] Accessibility lead review
• [ ] Design lead review
• [ ] UX research tickets are spun up as next step
• [ ] Consider submitting a tested and successful solution to the VA design system for updated Link - Download variation guidance

[jilladams]

I went ahead and moved this to next refinement, fyi @FranECross @davidmpickett , but not sure where this sits in priority, and it can prob sit at the bottom of that column for a long time, or could park in Backlog. (I forget what the rules are for Drafts, if that's a better place for it to wait.)

[FranECross]

@jilladams Thanks! I think refining it and then having it ready in case Jordan/Dave have a slot to work on it sounds great. Thanks!