CMS Rotation for CMS team

[gracekretschmer-metrostar]

User Story or Problem Statement

As a member on the CMS team, I need to understand when I am expected to respond to outages and incidents for CMS.

As a stakeholder (e.g. CMS help desk, CMS PO) of the CMS team, I need to understand who and where I can contact when there are outages of the CMS.

Description or Additional Context

The CMS team does not have a set rotation on who and when CMS engineers will respond to support outages.

Steps for Implementation

• Create a schedule for when engineers need to be on call to support.
• Identify which CMS members will be on call and when.
• Communicate the schedule to CMS stakeholders.

Acceptance Criteria

• [ ] CMS engineers understand when they are expected to respond to CMS outages and incidents.
• [ ] CMS stakeholders understand who and where to escalate when there's CMS outages and incidents.

[gracekretschmer-metrostar]

Putting into icebox until after Next Build launch and we can get more focus and resources on this work.