VAMC system "Facility map" content type and governance

[kevwalsh]

Background

The goal of facility map pages was to help visitors to each facility with wayfinding via information about parking lots and navigation details/context for buildings on large medical campuses. Initially these pages could include either/both static and downloadable pdfs.

In the KB article editors were instructed to link to facility map detail pages from "Campus and building maps” or "Parking" accordions within the “Prepare for your visit” section.

Problems to solve

• How might we ensure the campus maps are discoverable?
• How might we ensure the naming conventions support SEO and accessibility?
• How can we ensure map pages support Veteran understanding and usability?

Audit

Audit observations and examples

- Campus map pages may have been nestled under Locations or Programs. These pages aren't included in the left navigation menu and are not discoverable unless links are available in an accordion within the "Prepare for your visit" section. - Example: [Robley Rex Department of Veterans Affairs Medical Center](https://www.va.gov/louisville-health-care/locations/robley-rex-department-of-veterans-affairs-medical-center/campus-map) - Page naming conventions are inconsistent although the KB article instructed editors to use` Location name, map,` e.g., “University Drive campus map.” - Examples: - [Tampa VA Main Hospital Parking Map](https://www.va.gov/tampa-health-care/programs/tampa-va-main-hospital-parking-map/) - [Tampa VA Main Hospital Map](https://www.va.gov/tampa-health-care/programs/tampa-va-main-hospital-map/) - [Tampa VA Main Hospital Campus Map](https://www.va.gov/tampa-health-care/programs/tampa-va-main-hospital-campus-map/) - [Parking map](https://www.va.gov/tampa-health-care/programs/parking-map/) - Use of the recommended introduction content is inconsistent. (“Use this to navigate the facility or locate your care provider’s office. To print the map, download the file and print that so you have the highest quality image.”) - Some campus map pages also contain Driving directions and GPS information - Example: [Campus map](https://www.va.gov/st-louis-health-care/locations/john-j-cochran-veterans-hospital/campus-map/) - Some pages contain an embedded image content block with a link, others have just a link - Link placement varies (some are at the very bottom of the page, below driving directions, GPC coordinates and other content - Link language and icon - Many facilities need to provide more than one map. - Facility maps can be embedded images or interactive.

Initial audit conclusions

• Titles and intro content should be hardened for consistency
• IA for Campus map pages is inconsistent. Some are nestled under Locations or Programs which may not appear in the left navigation menu. They may not be discoverable unless links are available in an accordion within the "Prepare for your visit" section.
• Placement, label and icon for downloadable link needs to be standardized
• We may need the content model to address both interactive map and embedded map options
• Editors need support for embedded maps
• Content model and change management need to address connections between maps and Prepare for your visit section
• Content model must support multiple maps for a singe facility

Veteran feedback provided via Medallia

Direct Veteran feedback - YTD 8/2023

- All I wanted was a map of the campus. The one you provide is unreadable. - I can never find what I am looking for on this website. Specifically this time I am looking for a map of the campus so I can find the building I am looking for. - I was trying to figure out which parking lot to use - This place is a maze. A better map need to be made easily available. - Need better maps of the building floors and rooms - Your "map" of the campus is low resolution and shows nothing of the services on the map itself. - Your map is so outdated that it doesn't have the building I am visiting - Not enough reference to the details for location of services, like where to find a wheelchair - There's no map on this campus map tab - I was looking for a map of clinic locations at the VA - I need building numbers to be included - I'm looking for a map showing the service areas for the VA Medical centers in my state

Open questions

• Do Veterans expect driving directions or are they likely to use native mobile apps? If so, is the inclusion of GPS information helpful?
• Do all VAMCs have access to interactive map?

High level tasks

• [x] Document current experience and use in the wild: Mural
• [ ] Based on current use, identify changes in governance or content types which are needed
• [ ] Get VHA DM input and answers to open questions
• [ ] Accessibility input
• [ ] Content model
• [ ] Content migration
• [ ] Platform collab cycle
• [ ] CMS collab cycle
• [ ] FE template updates
• [ ] KB article updates/creation
• [ ] Change management

ACs

TBD based on #3025 (Top task discovery). See also sample ACs in #3046 (Policies page)

[mmiddaugh]

Map audit available in Mural

[mmiddaugh]

Interactive maps = https://www.medmaps.com/va-medical-centers

[mmiddaugh]

Relevant medallia feedback on VAMC pages

• "I need a map of the VAMC and surrounding area."
• "Looking for a map for the VA hospital in Loma Linda so I can see where to take my dad for his appointment. It is a huge facility and would have been helpful to know where to go...but can't find it.."