Establish a fulfillment request framework for CMS Help desk

Background

As a CMS help desk, i have an establish set of fulfillment request process

A hypothesis may depend on a spike ticket to be completed.

We believe that _thissolution will achieve _thisoutcome. We'll know that to be true when this measurable outcome occurs.

[ ] Purpose-driven: Creates an opportunity to involve the editor community in VA’s mission and content strategy goals.
[ ] Efficient: Removes distractions and create clear, straightforward paths to get the job done.
[ ] Approachable: Offers friendly guidance over authoritative instruction.
[ ] Consistent: Reduce user’s mental load by allowing them to fall back on pattern recognition to complete tasks.
[ ] Empowering: Provide clear information to help editors make decisions about their work.

(How will these assumptions be validated?)

[ ] 👀 Needs design review because the work involves changes to labels or other design elements
[ ] 🙈 Can be implemented without consulting design team members
[ ] Testable_Outcome_X
[ ] Testable_Outcome_Y
[ ] Testable_Outcome_Z

This is particularly relevant for feature launches, or for making changes to the content model that require front end changes as well.

[ ] Spike task, with some of the following attributes:
Identify the baseline against which we will measure improvements
Ideation (sketching, cross-displinary meeting of minds around how the problem may be solved)
Analysis of the drupal landscape
Possible implementation(s)
Proof of concept or prototype
UX writing discovery
[ ] User research
[ ] Design
[ ] UX writing
[ ] Usability testing (eg with a prototype or other design stimula)
[ ] Implementation
[ ] Documentation (What needs changing or adding to the documentation?
[ ] Product release notes (How will we describe this feature to CMS users?)
[ ] Training (Will any users require additional training?)
[ ] Metrics (How will we measure any improvements)

Please leave only the team that will do this work selected. If you're not sure, it's fine to leave both selected.