[Launch] BDD: Review Call Center Documentation

[luke-gcio]

Issue Description

We should have a meeting with the Call Center folks to talk about how their material would be updated for BDD. The extra questions are minor but there may still be an update we can give them to add to their training.

Example of call center video walkthrough: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/contact-center/vfs-product-videos/VA%20Profile%202.0%20Product%20Video.mp4

Tasks

• [ ] Schedule meeting with Call Center
• [ ] Provide update for training (if necessary)

Acceptance Criteria

• [ ] Call Center sign off

How to configure this issue

• [x] Attached to a Milestone (when will this be completed?)
• [x] Attached to an Epic (what body of work is this a part of?)
• [x] Labeled with Team (product support, analytics-insights, operations, service-design, tools-be, tools-fe)
• [x] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
• [x] Labeled with Type (bug, request, discovery, documentation, etc.)

[kevinstachura]

@luke-gcio I've proposed that we set up a meeting to maybe handle both the video walkthrough and figure out what documentation would need to be updated. If you think this is a good route, then as soon as the meeting is set up I'll get to work on checking documentation and see what we should add/what call center thinks they would need as an update to their documentation.

[kevinstachura]

@luke-gcio no change on this. Can you review the above comment?

[luke-gcio]

Requested meeting.

[kevinstachura]

Update: Met with Kim and Ervin on Monday to understand requirements. In short, this should be a comprehensive BDD guide (via PDF or Word doc) and a video walkthrough of the product. We were provided examples of both of these deliverables from Auth Experience's profile 2.0 work.