Closed jonathanjnelson closed 3 years ago
Hi @jonathanjnelson ,
acknowledging receipt, thank you in advance and we will be in touch with any questions
@jonathanjnelson @ala-yna thanks for creating this. Do you have a product outline for 10-10EZ started?
Hi @joanneesteban we have this Project Outline for our initial 10-10EZ work. The team wanted to broaden this work and start by looking at some data. Let me see if I can track down another Project Outline.
@joanneesteban Sorry for my delay! You can see a rough draft of the Project Outline. You can also see the Project Kickoff document here. Alayna also made sure I have access to Domo so I am going to dig into that soon!
@joanneesteban Is it possible to schedule a time to talk through Google Analytics and Domo (both of which I have access to) in order to gather some data on the Health Care Application (10-10 EZ)?
I am on PTO October 26-30. Perhaps we can schedule something for the week of November 2?
Hi @joanneesteban and @jonwehausen, as you know Jonathan is on vacation this week. I am checking in to see how this is request is progressing. Thanks!
The Caregivers team is looking to share findings on Monday, 11/23.
Metrics to Look At: @bsmartin-ep @JasonTheBearded Time frame - 2 views:
How many Veterans are looking at the How to Apply page?
Number of veterans looking at the How to Apply page
Questions/research for Caregivers
How are Veterans getting to the How to Apply page?
Number of veterans broken down by entry to the How to Apply page. Looking for data prior to April 2020
what does direct/none mean in the Domo dashboard? - Healthcare campaign dashboard
Questions/research for Caregivers
How many Veterans are completing and submitting the form online?
How does form completion compare to other forms on VA.gov? (for Caregivers, which forms do you want to compare to?)
How many Veterans start the form but don’t complete it?
Are there any points within the form where Veterans tend to get stuck?
Is there a save in progress or a way to track where veterans have left the form and come back to it?
Questions/research for Caregivers
@joanneesteban based on the notes ^^. Can we see how many veterans come back at a later time to complete the form? I thought there was a measure in GA that has this information but I can't remember exactly.
@joanneesteban, do you have an estimate on when your team will be able to get some of these questions back to us?
@mlighdc we will need to do additional implementation for that metric; we're unfortunately a bit behind on resources for the next few weeks, and will need at least a couple of weeks (a sprint) to get you the entirety of this information.
@joanneesteban if I have specific questions about the funnel and other GA data, who can I reach out to for a quick conversation?
@mlighdc thanks for reaching out - you can set up a meeting with myself and @bsmartin-ep .
@mlighdc -
Dashboard updated with User-based funnel and data table:
Thank you @bsmartin-ep! Looks great!!
Removing @JasonTheBearded from this ticket and adding to the formal KPI dashboard request for the Healthcare app.
^some of the charts may be duped
@ala-yna @mlighdc can we move this issue to closed? Jason has begun work on the KPI dashboard noted in #12460.
Hi @ala-yna @mlighdc - we're closing this issue & the KPI dashboard work can be tracked in https://github.com/department-of-veterans-affairs/va.gov-team/issues/16547
Metrics Reporting Request
What this form is for
Use this template to request one-off performance, usability, or outcomes va.gov metrics that is difficult to access or that needs analytics interpretation.
Insights will usually provide data reports within the current sprint, but if there is time-sensitivity, please note them in "additional comments."
Instructions
Please fill out the following sections:
Description
Who is this request for?
[Jonathan Nelson]
[Alayna Abel]
[Ming Ligh]
Send Slack message to DSVA Slack Channel,
#VFS-Platform-Support
, that includes: email address(es) for user(s) requesting data and link to this Github issue.What team/project is this work for? this adds context for the data
Timeframe for Analytics Requested
Please provide the timeframe for the metrics you are requesting. What timeframes are you looking to analyze (e.g. before vs. after)? I will look to you to give me a suggested timeframe. That will provide accurate picture with the data.
Analytics to Track Down
Which Product Questions are you trying to answer?
The health care application (10-10EZ) was one of the first forms onboarded to the new VA.gov platform.
We want to discover what pain points Veterans have with the current health care application, and understand why many Veterans prefer to apply in person rather than online.
Other Helpful Questions to think through
Additional Comments
Add any comments or questions for the Insights team here (if applicable).
This would be great to get as soon as possible
Acceptance Criteria
Definition of Done