artsymartha68
commented
4 years ago I have had a couple of emails with Jack so far.
He does not use a smart phone so is not able to participate in any user research around our new flagship mobile app.
He is having the most struggles with the Travel Benefit system, and I'm getting in contact with that team to understand their a11y compliance. We think it's the new system mentioned here: https://content.govdelivery.com/accounts/USVHA/bulletins/2a8412d
Instructions
Point of Contact
John Hashimoto @johnhashva
User Story or Problem Statement
Veteran John Stuart Newbury (prefers "Jack') is 100% blind and reported at a recent USB VA town hall session in Maine that he has trouble using VA.gov. In general: Not enough options with specialized accessibility instructions. Too much content to wade/through. He says he even had to "recognize matching photos" to authenticate to sign in and upload travel reimbursement documents. Jack does have a JAWS screen-reader and his adept with it. And still, VA.gov and government sites in general need to be "better" he says.
Contact: Email: jackn1@midcoast.com (preferred) Phone: 207-809-0989
Recommendation
Have an accessibility and UX SME connect with this veteran who welcomes the opportunity for a guided VA.gov walk-through as a way to capture more detailed examples of his challenges/struggles. This veteran is also very plugged into the visually impaired community and could help us capture more insight/feedback.
Acceptance Criteria
Definition of done
Environment
Steps to Recreate
Solution (if known)
WCAG or Vendor Guidance (optional)
Screenshots or Trace Logs