[Design] MyVA LOA3 First-time user experience copy

[mshea0606]

Background information

Desktop Invision Link 1 Desktop Invision Link 2

Tasks

• [ ] Work with Peggy to finalize copy for the first-time user case
• [ ] Review with Matt/Samara

[tressaellen]

@peggygannon - here are the screenshots for a first time user experience on MyVA. Let me know if you have any questions!

[peggygannon]

@tressaellen @callen2563 Please see below content recommendations for these two screenshots. Please let me know if you have any questions. We should look at this again once the mockups are updated to make sure recommendations work/make sense.

here is suggestion for intro content, I recommend also having sitewide content team take a look.

My VA Welcome to My VA, your personalized guide to the VA benefits and services you’ve earned. You can check the status of your in-progress claims and applications or manage your health care information, like appointments, prescriptions, and messages from your health care team.
You can also get information about how to apply for and manage other VA benefits you may be eligible for.

Go to profile> change TO: Go to your profile

Apply for benefits> change TO: Apply for VA benefits Benefits you might be interested in> change TO VA benefits you may be eligible for

Health care With VA health care, you’ll receive coverage for the services you need to help you get and stay healthy, like regular checkups with your health care provider and appointments with specialists. {CTA button} Apply for VA health care QUESTION: will this button take users directly to health care application?

File a claim>change TO Disability compensation With VA disability benefits, you can get disability compensation for an illness or injury that was caused, or made worse, by your military service. {CTA button} File a disability claim QUESTION: will this button take users directly to the disability application?

Education benefits GI Bill benefits can help Veterans, service members, and their qualified family members find the right college or training program, pay for school, or get education and career counseling.
{CTA button} Apply for VA education benefits QUESTION; will this button take users directly to the education application?

---

2nd screenshot

Dates shouldn’t be rendered in ordinal time for example, January 22 NOT January 22nd

Apply for VA benefits QUESTION: Can we be more specific about the number of applications in progress. Like could we say:

You have [x] applications in progress You have no applications in progress

Card card

[callen2563]

@peggygannon @tressaellen Is it possible to cut the healthcare card copy down a bit? Also the copy for the education benefit CTA is a tad too long. Let me know your thoughts. thanks!

[peggygannon]

Hi, @callen2563 will take a look, and offer some additional recommendations.. thx!

[peggygannon]

Hello, @callen2563 please see below for recommended trims to these two chunks of content/CTA. Please let me know if you have any questions or need add'l cuts.

Health care With VA health care, you’ll receive coverage for services like regular checkups with your health care provider and specialist appointments. {CTA button} Apply for VA health care QUESTION: will this button take users directly to health care application?

Education benefits VA education benefits help Veterans, service members, and their qualified family members with needs like finding the right school or training program and paying tuition. {CTA button} Apply for education benefits QUESTION: will this button take users directly to 1990 EDU application?

[callen2563]

@peggygannon @tressaellen I've made the copy updates it looks much better :) Yes, to both of your questions about the CTA's.

[peggygannon]

thanks, @callen2563! It looks like My VA is scheduled for a usability prep review on Friday... I'll be reviewing the My VA prototype updates as part of my CC review. Thx!