VAOS::AppointmentService#get_appointments - VAMF returning status 404

[grossb1]

As of this 02/10/2021 (02/03/2021-02/10/2021) there were 156 occurrences of this error.

• URL 1: /appointments/v1/patients//appointments
• URL 2: /var/VeteranAppointmentRequestService/v4/rest/direct-scheduling/patient/ICN//booked-cc-appointments

Two URLs are included because these end-points tend to get called in tandem. They also have the same exact number of occurrences.

Typically the user's ICN is included in this request ../patients/<ICN>/appointments. Determine why ICN is not being populated in this class of errors.

Team will investigate Prometheus, Cloudwatch and the vets-api code-base to determine root-cause of this issue.

Deliverables

• A brief summary of the the results including any data that will help VAMF in identifying the issue.
• Include any supporting documents as attachments (e.g. spreadsheet, etc...).
• A list of any tickets that were opened in Jira.

Notes: There are other teams that call this service:

• ../modules/health_quest/app/services/health_quest/appointment_service.rb
• ../modules/mobile/app/services/mobile/v0/appointments/service.rb It may be the case that for some reason this user's MVI record can't be located. This may be due to accessing vets-website using DSLOGON

[grossb1]

The current hypothesis is that this was due to some internal testing, given the strange user-agent. Due to the fact the we've only seen a small number of occurrences we are going to assume this was not due to a functional problem and close:

19:30:56 web.1       | 
{
    "host": "4743b4c23f4e",
    "application": "vets-api-server",
    "timestamp": "2021-02-11T19:30:56.842776Z",
    "level": "info",
    "level_index": 2,
    "pid": 84,
    "thread": "puma threadpool 008",
    "named_tags": {
        "request_id": "3e98e24f-bed6-470d-ae88-cffe827e1c9d",
        "remote_ip": "135.180.139.169",
        "user_agent": "VAMobile/38 CFNetwork/1220.1 Darwin/20.3.0",
        "ref": "688c65483890b0ebfb6d974a4674874114762630"
    },
    "name": "Rails",
    "message": "Processing by Mobile::V0::AppointmentsController#index as */*"
}