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Content Feedback - Usability Prep - VAOS for Distribution #19964

Closed peggygannon closed 3 years ago

peggygannon commented 3 years ago

User story

Content feedback for VAOS for distribution prototype link to prototype: https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560117_Home

VFS acceptance criteria

peggygannon commented 3 years ago

@outerpress @laurenernest Please see below for content recommendation for Usability prep for VAOS vaccine distribution.

Thoughts/questions

H2 = Schedule your first COVID-19 vaccine CTA button below it = "Learn more"
The header implies that user will be able to start scheduling on next screen. We need to align header and button content to more accurately reflect what next screen will show users. Are users "learning more" about the vaccine or are they starting to "schedule" it?

Is there a step missing btw these two screens? Like should we be showing users that we are searching for the facility closest to them? https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/444881381 https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560132tis

Seems like this screen should come earlier in the flow: https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/444881383

Is the second dose scheduled the VA clinic? I think the content should be more clear how and when this is schedule.

Must

All instances of COVID > COVID-19 All instances of vaccination or vaccinations > vaccine or vaccines

this is to align with how we treat this on the vaccine static page

Please update this link to: Learn more about COVID-19 vaccines at VA. Where does this link take users?

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/444649305 delete extra "will" in the text sentence

Should

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560132 on this screen please update the second line intro to please update content to make clear that the facilities below offer appt. TO: Contact one of the facilities listed below to schedule your vaccine appointment.

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560131 please update this intro content on this page: You can only schedule the first COVID-19 vaccine online. If you need to get the second dose, please contact one of the VA health facilities listed below.

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560121 please update intro content to: You’ll need to get both doses of the vaccine at the same VA facility. Plan to return 3 to 4 weeks after your first dose for your second dose.

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443906785 please update intro content to: Each clinic offers vaccine appointments at different times.

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/445239019 please update intro to: Plan to return 3 to 4 weeks after your first dose for your second dose. We’ll schedule your second dose after you receive your first.

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560125 update link to: Can I choose which vaccine I get? Where does this link take users?

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560126 Per an on earlier review, I had provided these recommended edits to condense this content:

This is the contact information we have on file for you. This is how we'll contact you about your appointment. Any updates you make to this information here, will only apply to this tool. If you want to update your contact information for all your VA accounts, [go to your profile page].

https://adhoc.invisionapp.com/share/GU1028Y9YDTX#/screens/443560128 recommend tweaking H1 to: We’ve scheduled your appointment

Consider

n/a

outerpress commented 3 years ago

Thanks @peggygannon , great feedback as always. I made most of your recommended changes. There were a couple of minor conflicts with @DanielleThierryUSDSVA 's feedback but the resolution seemed clear. You can see the conversation thread in the Invision comments if you like.

I made some larger changes to resolve issues that came up during review:

Problem: rough transition from home CTA to flows

New requirements

Unresolved The Plan your second dose page could still be clearer. Danielle had some suggestions there that I want to look at more closely.

FYI @laurenernest @allison0034

outerpress commented 3 years ago

@laurenernest - this feedback was incorporated into the prototype, which we're now iterating on based on user research, so I think this can be closed. (I'm tossing it your way instead of closing it myself in case you need to capture anything else from it.)