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covid19-chatbot review #20606

Open anitadewitt-va opened 3 years ago

anitadewitt-va commented 3 years ago

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Feedback framework

Definition of done

  1. Review and acknowledge feedback.
  2. Fix and/or document decisions made.
  3. Accessibility specialist will close ticket after reviewing documented decisions / validating fix.

Point of Contact

VFS Point of Contact: Anita DeWitt and/or Shefali Nayak

User Story or Problem Statement

There were two changes made to the coronavirus chatbot recently.

  1. Fixing the autoscrolling issue
  2. Removal of timestamps from the message boxes

Details

Fixing the autoscroll issue:

Typically, after selecting a topic the screen autoscrolls to the user's response, however, this feature was broken. After our fix, we see the screen autoscroll and the user’s response is highlighted and there seem to be no issues when testing with a screen reader, but we would like another set of eyes on this issue.

Removal of timestamps from the message boxes:

After screen reader testing and axe checks, we noticed that the timestamps for each message did not have an appropriate color contrast for users. We decided to remove this, but would like to check to make sure that removing this feature does not effect the accessibility of the bot.

Acceptance Criteria

Environment

This can be found on all environments on va.gov at https://www.va.gov/coronavirus-chatbot/

Steps to Recreate

  1. Navigate to https://www.va.gov/coronavirus-chatbot/
  2. Select a topic such as "COVID-19 prevention"
  3. Verify that it scrolls to the user's response: "COVID-19 prevention" on the right side
  4. Redo steps 2 and 3 with a screen reader
  5. Perform axe checks

Proposed Solution (if known)

WCAG or Vendor Guidance (optional)

Screenshots or Trace Logs

anitadewitt-va commented 3 years ago

There is no label for the covid19-chatbot.