Content Feedback - Staging review - VAOS for distribution

[peggygannon]

VFS acceptance criteria

• [x] Let VSP know when the Must feedback has been incorporated
• [x] Leave any comments for feedback you decide not to take
• [x] VFS team closes the ticket

Thoughts/questions

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Feedback

• Must = the feedback must be applied
• Should = the feedback is best practice
• Consider = suggestions/enhancements

[peggygannon]

@laurenernest @outerpress Hello! Platform content review for VAOS for distribution. Please let me know if you have any questions. Thx!

Questions

1. This alert below was in the copy docs, but I didn’t see it in the staging flow/link. Want to check, where in the flow will this appear? Sign up to stay informed We’re working to provide COVID-19 vaccines to Veterans as quickly and safely as we can, based on CDC guidelines and available supply. Learn how to stay informed about COVID-19 vaccines at VA.

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Must feedback n/a

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Should feedback

1. Recommend tweaking this line, adding “you should” for sense and readability: Here’s what to know: TO> Here’s what you should know:

2. Recommend updating this error alert to avoid repetitive content and to avoid use of “booking.” That term isn't used anywhere else in the VAOS flow.

Sorry, we could not find any available slots for your booking We could not find any available slots for your booking. Please call your medical facility:

TO: We’re sorry. We couldn’t find any available slots for your appointment. Please call your medical facility: {facility name and address} {facility number}

3. Please make validation errors descriptive, so users with accessibility devices will understand what is the missing input. For example: Please provide a response> TO Please select a location for your appointment

[outerpress]

@peggygannon feedback looks good on my end.

@laurenernest I'm guessing that booking language (feedback item #2) shows up in a similar alert for the direct schedule and/or request flows so we should update it in those spots too if so.

[laurenernest]

Question 1 - That alert only appears on the version of the Contact a facility page when a user can't schedule online after we check their facility registration against slots and online scheduling being turned on.

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Should 1 - Updated Plan Ahead copy doc with recommendation and included in #24219

Should 2 - Updated Facility Selection copy doc with recommendation and included in #24219

• @peggygannon Should there be a period at the end of "We couldn’t find any available slots for your appointment"?

Should 3 - I created a separate ticket to update the error validation messages #24221 and will go through the whole flow to check

[peggygannon]

@laurenernest Yes, there should be a period there. thanks.

[laurenernest]

@peggygannon What are your thoughts on this error validation message on the screener page?

[peggygannon]

Hi, @laurenernest Here's a recommendation to make it more clear that the users need to provide an answer. Let me know your thoughts.

Please select an answer

[laurenernest]

Makes sense to me. Thanks!

[laurenernest]

All recommendations have been captured in dev tickets. Closing this ticket.