search

department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
281 stars 201 forks source link

VVC Past Appointments Not Displaying #24971

Closed marcynadeau closed 3 years ago

marcynadeau commented 3 years ago

Log into Virtual Care manager. Change the filter so that past VCM appts displays. Validate against VAOS. VCM past appointments are not displaying in VAOS.
Screenshot is of Cecil Morgan.

PastVVCApptNotDisplayed.png

jbalboni commented 3 years ago

It looks like this is happening both on the refresh and in the current view, because these past VVC appointments have a FUTURE status. That seems like a bug to me, but I need to figure out if that's something they can fix or if we need to stop doing the status check for video appointments.

jbalboni commented 3 years ago

The feedback I got from Robbie Mason is that VVS passes through the status from their source systems (VCM and TMP), and if they don't get one, they default to FUTURE. VCM never includes a status, so those video appointments are always FUTURE. TMP may work differently, but in any case we can't treat FUTURE as a meaningful status in the FE, because it's a default that doesn't really mean anything like it does in VistA.