[Content style guide ]The content is written in plain language and doesn't contain excess words or modifiers. (05.05.1)

[1Copenut]

508-defect-3

Feedback framework

• ❗️ Must for if the feedback must be applied
• ⚠️ Should if the feedback is best practice
• ✔️ Consider for suggestions/enhancements

Definition of done

1. Review and acknowledge feedback.
2. Fix and/or document decisions made.
3. Accessibility specialist will close ticket after reviewing documented decisions / validating fix.

Point of Contact

VFS Point of Contact: Trevor

User Story or Problem Statement

As a screen reader user, I want to be able to hear the end of the transcript message, then the input to ask another question immediately after. There's a lot of information before the text input that was confusing and didn't feel actionable.

Details

There's several pieces of information being read out after I listen to the "End of chat" message before I can ask a new question when I'm using a screen reader. Specifically the following 4 pieces of information are read aloud:

• Connectivity Status: Connected
• Suggested Actions Container: Is empty, application status
• Suggested Actions Container: Is empty
• End of, Suggested Actions Container: Is empty, application status

Ideally these would be removed or hidden from screen readers unless they are important for the user experience.

Acceptance Criteria

• [ ] Details of the ticket are considered by the development team and text is hidden from assistive technology OR
• [ ] Messages are updated to be meaningful or give users more context about what they are supposed to do

Environment

• https://staging.va.gov/virtual-agent/

WCAG or Vendor Guidance (optional)

• https://www.w3.org/TR/UNDERSTANDING-WCAG20/content-structure-separation-programmatic.html

Screenshots or Trace Logs

[ianpsant]

Requires Microsoft change. Would require assistance in filing Microsoft ticket.

[ianpsant]

Filed Microsoft bug mentioned above.

[noahgelman]

This doesn't have a 1-to-1 success criteria since it's more of a quality of life suggestion.

[ianpsant]

Fixed on Microsoft ticket https://github.com/microsoft/BotFramework-WebChat/issues/3938