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Plain language review: service dog RS articles #26862

Open jenniferlee-dsva opened 3 years ago

jenniferlee-dsva commented 3 years ago

Plain language review: service dog RS articles

~This is a placeholder ticket. I will flesh out when the SME has finished providing feedback. Her new ETA is July 2, Friday.~

ETA on this is up to the content team to queue up.

SharePoint WIP draft document or cleaned Word doc also attached here. SharePoint file - locked as of 8/2

In DRAFT state CMS nodes:

Single Q&A http://preview-prod.vfs.va.gov/preview?nodeId=23244
H1: Does VA provide service dogs for blind Veterans?

Multiple FAQs http://preview-prod.vfs.va.gov/preview?nodeId=23247
H1: VA service dogs FAQs

About http://preview-prod.vfs.va.gov/preview?nodeId=23259
H1: Veterinary care insurance for VA-prescribed service dogs

Redirects that will be needed once these articles go live

Up to Mikki's recommendation on what she thinks is the best redirect approach.

Current URL Redirect Destination (new URL)
https://www.va.gov/health-care/about-va-health-benefits/vision-care/blind-low-vision-rehab-services/ va.gov/resources/does-va-provide-service-dogs-for-blind-veterans/ (Node: http://preview-prod.vfs.va.gov/preview?nodeId=23244 )
www.va.gov/vaforms/form_detail.asp?formno=21-526ez /find-forms/about-form-21-526ez
https://www.prosthetics.va.gov/psas/Guide_And_Service_Dogs_Frequently_Asked_Questions_FAQS.asp va.gov/resources/va-service-dogs-FAQs (Node: http://preview-prod.vfs.va.gov/preview?nodeId=23247 )
https://www.prosthetics.va.gov/ServiceAndGuideDogs.asp va.gov/resources/veterinary-care-insurance-for-va-prescribed-service-dogs/ (Node: http://preview-prod.vfs.va.gov/preview?nodeId=23259 )

Alternatively, the above legacy "current URLs" can be bulk redirected to the all-tagged page for the service dog tag: va.gov/resources/tag/guide-and-service-dogs {This list is functional only after articles go live.}

jenniferlee-dsva commented 3 years ago

FYSA only for now @DanielleThierryUSDSVA @RLHecht . Will add you as assignees when I have received Amber's feedback and first-pass incorporated her change requests.

jenniferlee-dsva commented 3 years ago

@DanielleThierryUSDSVA @RLHecht - Just letting you know that this can move to the content team plain language review/edit stage.

I did not receive any feedback after numerous follow-ups. I sent an email 7/15 letting the SME Amber Arrington and her team know that we will take no response as no feedback, and that I'll submit these drafts now for plain language review.

I also let her know that we will send back the final edited content in preview form for her and her team's final review and concurrence if she should have feedback at that time.

I've checked in with her dozens of times now via email, SharePoint, and Teams. I will forward you the last email, so you have her email address.

jenniferlee-dsva commented 3 years ago

Speak of the devil - as soon as I sent out next steps email, heard back from Amber that they DO have feedback.

Will wait on it a bit and assign this back to you @DanielleThierryUSDSVA @RLHecht after they send feedback.

jenniferlee-dsva commented 3 years ago

@DanielleThierryUSDSVA @RLHecht - We still have not received any feedback since May. I have informed the PSAS Action Group team and the VHA Digital Media team that we will move forward per my previous email.

[ ] Please triage and backlog this ticket as needed. [ ] When final edited content is ready, please email Amber Arrington and CC: VHA Digital Media, VHA PSAS Action Group, Randy McCracken, Richard Rodriguez, and Kaitlyn McGrath with the final preview links and a go-live date.

Their email addresses are below (and you also have the email you were cc:d on with them). /jen

From: Lee, Jennifer Y. 
Sent: Monday, August 2, 2021 9:16 AM
To: Arrington, Amber P. <Amber.Arrington@va.gov>
Cc: Grandon, Jeffrey <Jeffrey.Grandon@va.gov>; VHA Digital Media <VHADigitalMedia@va.gov>; McCracken, Randy <Randy.McCracken@va.gov>; McGrath, Kaitlyn A. <Kaitlyn.McGrath2@va.gov>; VHA PSAS Action Group <VHAPSASActionGroup@va.gov>; Lahl, Dennis <dennis.lahl@va.gov>; Thierry, Danielle <Danielle.Thierry@va.gov>; Hecht, Randi L. (Ad Hoc LLC) <Randi.Hecht@va.gov>; Rodriguez, Richard <Richard.Rodriguez3@va.gov>
Subject: RE: Follow-up & next steps: Service dog resources and support articles

Good morning,
As I still have not heard any feedback, I will go ahead and now submit this to the VA.gov content team (CC’d here for awareness) for a final plain language review and edit. Per my previous emails, we’ll still send out preview web page links for your team’s final review prior to these articles going live on the Resources and Support help center. Please note that the editable SharePoint document is now locked for changes, so we can set a baseline for the content team’s final plain language review and edit. 

Best,

--
Jennifer Lee
Jennifer.lee27@va.gov  | 202-664-6532
Digital Experience Product Office
Office of the CTO

From: Lee, Jennifer Y. 
Sent: Thursday, July 15, 2021 10:49 AM
To: Arrington, Amber P. <Amber.Arrington@va.gov>
Cc: Grandon, Jeffrey <Jeffrey.Grandon@va.gov>; VHA Digital Media <VHADigitalMedia@va.gov>; VHA PSAS Action Group <VHAPSASActionGroup@va.gov>; McCracken, Randy <Randy.McCracken@va.gov>; Lahl, Dennis <dennis.lahl@va.gov>
Subject: RE: Follow-up & next steps: Service dog resources and support articles

Terrific. Could I have an ETA so I can help the content team queue this up in their backlog? I had shared with them the previous ETA of July 2 and just want to keep them updated. 

--
Jennifer Lee
Jennifer.lee27@va.gov  | 202-664-6532
Digital Experience Product Office
Office of the CTO

From: Arrington, Amber P. <Amber.Arrington@va.gov> 
Sent: Thursday, July 15, 2021 9:58 AM
To: Lee, Jennifer Y. <Jennifer.Lee27@va.gov>
Cc: Grandon, Jeffrey <Jeffrey.Grandon@va.gov>; VHA Digital Media <VHADigitalMedia@va.gov>; VHA PSAS Action Group <VHAPSASActionGroup@va.gov>; McCracken, Randy <Randy.McCracken@va.gov>; Lahl, Dennis <dennis.lahl@va.gov>
Subject: RE: Follow-up & next steps: Service dog resources and support articles

Hi Jennifer,

My regrets for being unresponsive to your email after the 4th of July holiday observation last week. Our office does have feedback and will provide it once the final edited version comes back and will provide edits/comments at that time.  Thank you.

Amber Arrington
Executive Assistant to the National Director, Prosthetic & Sensory Aids (10P4RK)
Rehabilitation and Prosthetic Services, VA Central Office
(202) 461-4239  Office/Mobile
We value your feedback. Please take a moment to complete the Prosthetics National Program Office Customer Service Survey

From: Lee, Jennifer Y. <Jennifer.Lee27@va.gov> 
Sent: Thursday, July 15, 2021 9:18 AM
To: Arrington, Amber P. <Amber.Arrington@va.gov>
Cc: Grandon, Jeffrey <Jeffrey.Grandon@va.gov>; VHA Digital Media <VHADigitalMedia@va.gov>; VHA PSAS Action Group <VHAPSASActionGroup@va.gov>; McCracken, Randy <Randy.McCracken@va.gov>; Lahl, Dennis <dennis.lahl@va.gov>
Subject: Follow-up & next steps: Service dog resources and support articles

Good morning Amber,

As I have not heard from you since the last follow up of several weeks ago, we will assume you had no feedback to provide at this time. 

What’s next
•   I’ll submit this to the VA.gov content team for a plain language review and (as needed) editing to meet the VA.gov content style guide standards. 
•   We’ll send back the final edited version for you to review of course and provide concurrence prior to publishing. At that point, you will be hearing from one of the content team members – I’ll make sure to list you as the content POC for these articles. 

Best,
--
Jennifer Lee
Jennifer.lee27@va.gov  | 202-664-6532
Digital Experience Product Office
Office of the CTO

Editable SharePoint Word doc:
https://dvagov-my.sharepoint.com/:w:/g/personal/jennifer_lee27_va_gov/EcdBdwoMOJpBizZ2v87TRkgBkjsi0p1fBOUY9RwdViQzDw?e=dxhh7h  

Preview web pages – these are previews and not live in production; thus, some cross-links are also not live, so don’t function in preview state (they will work when all of the pages go live together): 

1/ Does VA provide service dogs for blind Veterans? - http://preview-prod.vfs.va.gov/preview?nodeId=23244   

2/ VA service dogs FAQs  - Preview page  http://preview-prod.vfs.va.gov/preview?nodeId=23247 

3/ Veterinary care insurance  for VA-prescribed service dogs - http://preview-prod.vfs.va.gov/preview?nodeId=23259   

Note: When all of the above articles go live, an “All articles tagged: Service dogs” page will be auto-generated.  I can’t provide a preview of that page because it is dynamically generated by the system based on published content. You can see an example of other auto-generated pages here: https://www.va.gov/resources/tag/claims-and-appeals-status/

From: McCracken, Randy <Randy.McCracken@va.gov> 
Sent: Monday, May 24, 2021 7:14 AM
To: Lee, Jennifer Y. <Jennifer.Lee27@va.gov>; Lahl, Dennis <dennis.lahl@va.gov>
Cc: Grandon, Jeffrey <Jeffrey.Grandon@va.gov>; Thierry, Danielle <Danielle.Thierry@va.gov>; VHA Digital Media <VHADigitalMedia@va.gov>; VHA PSAS Action Group <VHAPSASActionGroup@va.gov>
Subject: RE: Service dog resources and support content (SharePoint)

Hi Jennifer,

The SME for all policy questions regarding Service Dogs is within the PSAS office, I am including their action group in this reply.

Cheers,

--rdm
RLHecht commented 2 years ago

Update: This won't be completed within our last 2 sprints, so this should stay in the backlog. Though it can move forward whenever someone can take this on. We should confirm these should still be R&S articles based on our new criteria. FYSA @bethpottsVADEPO

bethpottsVADEPO commented 2 years ago

Thanks, @RLHecht! @DanielleThierryUSDSVA will be the one to move this forward when it gets worked into priorities among other health care content needs.