KPI Tracking - Establish Process for VFS Teams to Report KPIs to DEPO & in ToTs

[joanneesteban]

High Level User Story

As a VFS product owner/manager, I need to understand how to deliver KPI reporting so I can more easily incorporate data-informed product decision making to my workflows.

Hypothesis/(es)

Assumptions

• VA development teams are willing to use data on a consistent basis to drive decision making
• We will be able to validate the data we collect on the VFS platform for accuracy
• Historical and offline data is available for our team to aggregate and leverage
• We will be able to identify and connect with stakeholders for other sources of VA data
• We will be able to get buy-in from other VA offices to report accurate data on a consistent cadence
• Product “decision makers” include product owners and product managers, who lead overarching product decisions

Goals

Automatically deliver a product health report to VFS teams, either via the Product Success Tool itself or through downloaded reports from the tool.

Details & Notes

Problem Statement: Holistic veteran facing services data is difficult to access and interpret because the VA’s data is scattered across multiple analytics systems, is not captured at all, or is too complex to be read accurately or consistently. This limited holistic data makes it difficult to measure VA.gov digital services, limiting Product Teams’ ability to make data informed decisions about how to prioritize work, design the appropriate experiences, and measure their success.

Links

User & Discover Research

Product Outline

Product Outline Product Brief

Areas for Discovery

What is the best process for VFS teams to deliver KPI reports? In what format, where, and how often?

VSP OKRs

VSP Objectives

O2: Customers use qualitative and quantitative user data to build and iterate on VFSs.

VSP Key Results

• Customers track KPIs for 100% of their products.
• Increase in VA.gov user satisfaction

KPIs

• Number of analytics discussions
• Number of data-related case studies

Definition of Done

• [ ] Reports are automated to deliver to VFS stakeholders on a regular cadence

[joanneesteban]

Scheduling report delivery is a feature of Domo. Repurposing to establish a process for VFS teams to report KPIs to DEPO and in Team of Teams.

[joanneesteban]

This work will be a part of the KPI dashboarding process. Making this a sub epic.