Launch dynamic VSP and Customer Org chart

[rroueche]

• People don't know who they're talking to in Slack, or what product they're supporting
• Why are people asking for this?
• More research on why people are asking for this
• We have the data in the Product Directory, but that's not solving the pain point
• So far, from feedback from Ops team members, it sounds like people are craving an "onboarding" type of document that lays out VSP, its connection to VSA, and what VFS teams are working on what.

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Notes: we shouldn't have to know what contract someone is a part of in order to provide a great experience. But maybe it would be helpful to know what team they're on and what they'e building.

[andreahewitt-odd]

Talk more with service design about pain points before solutioning.