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Business intake form for Digital GI Bill #31896

Closed RileyRPM closed 4 weeks ago

RileyRPM commented 2 years ago

Riley Ross

Education and Veteran Readiness and Employment Product Line (Education Service Business Customer)

What is the business outcome you are trying to achieve? Education Service would like to be able to send email communication to Veterans from the Digital GI Bill managed service application.

What is an overview of the notification use case? Digital GI Bill would like to automatically send monthly verification of attendance emails to all education beneficiaries. The emails should reach the inbox of every email address we have on file of students that are attending an institute of higher learning or non-college degree program.

What is the user journey during which this notification will take place? Is there a desired behavior change? Recipients of the emails will receive the email and take an action to verify their attendance

Is this notification already being sent and if so how? No automated emails are currently being sent.

What kind of notification would this be? Email

If you have a draft of the content you’d like to send - please upload here. Please note we collaborate with all of our users on their content to ensure it meets standards. (optional - blank)

Have you spoken to your Privacy Officer about your content / use case and has it been approved? Not yet I don't believe

What system will your notification be triggered from i.e. vets-api? Digital GI Bill API

Do you have the business logic in that system to trigger an API request to us? Yes

Do you have the data or access to the data needed for your notification i.e. email addresses, unique identifiers? YES

Do you have a budget for this? Please see details on the cost of using our service here. Yes but I'm not sure what it is

What is your estimated volume of notifications per day, week, month? 500,000 per month

When does this notification need to be in production? December 20, 2021

Link to previous ticket: https://app.zenhub.com/workspaces/vanotify-business-intake-board-606cc5c49392c900162c3971/issues/department-of-veterans-affairs/vanotify-team/15

miabecker commented 2 years ago

Coordinating with Umer on credentials and staging environment.

miabecker commented 2 years ago

Filip met with Umer about staging environments and plan to trigger notifications:

miabecker commented 2 years ago

Hi Filip,

Here are the environment and attached is the list of emails we need to get setup for our testing. Please let me know if you have any questions. Thanks

DEV (Test Account)

AFS001

AFS002

AFS003

STAGE

IVV001

IVV002

UAT001

UAT002

PROD (Standard Prod Account)

PROD

Sincerely,

-Umer Hashimi

miabecker commented 2 years ago

Hi Umer,

I've created services for you: env service name service id AFS001 VBA Education - AFS001 da5fbe25-468c-4226-b26d-7bcaf72f642d AFS002 VBA Education - AFS002 f87f7493-ceb8-43de-a838-0b36ac29b7b9 AFS003 VBA Education - AFS003 a3330dc2-7f40-417e-97b2-9550ca379166 IVV001 VBA Education - IVV001 113bba63-90c4-419b-a77a-60aa18b55ad5 IVV002 VBA Education - IVV002 a190be7f-2dcb-48ee-9b68-54d8b3924e45 UAT001 VBA Education - UAT001 09ae062e-773c-4531-9067-eff0b129e8a7 UAT002 VBA Education - UAT002 254cacf7-515a-4fe4-916c-5cb4a571172b

They all have the requested whitelist and your user has permissions to manage these services in the UI.

You can also manage the whitelist and callbacks yourself by sending API requests. I can demonstrate how you can do that on a quick video call.

I'll send over API keys for these services over encrypted email.

Regards, Filip Fafara

RileyRPM commented 2 years ago

Hey @miabecker ... I was talking with Umer and our demo and testing are looking good. Our customers in EDU are super happy with the product. Question to your team: Could we get our production environment credentials so that we can set up our templates and callbacks there?

miabecker commented 2 years ago

@RileyRPM we are working on this afternoon and will let you know when we are done!

RileyRPM commented 2 years ago

Very cool! Thanks @miabecker

philherbert commented 2 years ago

Hi @RileyRPM - here is the Service ID for VBA Education in Prod - 4266121d-f301-434b-a97f-8ec1597143e9

We'll send the API key to your team in a secure email - in the meantime, please let Umer and Won know that they should log into our Prod environment at https://notifications.va.gov. They won't see anything initially, but once they've logged in, I can assign them to the new service.

RileyRPM commented 2 years ago

Thanks @philherbert ... I'll pass that along!

miabecker commented 2 years ago

@RileyRPM just checking here - any updates on a go live date?

RileyRPM commented 2 years ago

Hey @miabecker ! Sorry. I was out for the holidays. Yeah. We're going live next weekend.

miabecker commented 2 years ago

@RileyRPM just wanted to check in you know that the VA is closed for MLK day, Monday January 17th so just wanted to check in. Also, we typically don't like to go live on the weekends as that requires our team to be on call on the weekend – which we avoid. Let me know if a call would be helpful.

RileyRPM commented 2 years ago

I think a call could be helpful just so that we can know what level of effort y'all would need. We HAVE to go live on weekends because of the claims processing piece - that needs to be done during off-hours. Our code updates should take a ton of time BUT we then have a couple jobs to run that are expected to take about 40 hours. We'll start those jobs on Saturday with the expectation that they could run clear into Monday so the MLK holiday actually gives us the opportunity to run our jobs in production while VA is closed and not processing claims. I don't expect that we'll need to send a VANotify message until Tuesday if that helps. Either way... I totally support a call to set expectations. You want me to set it up?

miabecker commented 2 years ago

A call would be great - what works for you this / early next week? In order to know what kind of support you need would be helpful to get granular on volume and what you expect to come through on Tuesday?

RileyRPM commented 2 years ago

We could do tomorrow at 8:30 Eastern to 10:30 Eastern. Can also do Monday from 9 to 12:00 or from 2:00 to 3:30

I also have a Deployment tabletop scheduled for 10:30 on Tuesday if you want to attend that. We do that with all of our external stakeholders on our big releases.

miabecker commented 2 years ago

I think the table top will be perfect. Thank you! Also if you can send over any estimates of volume you think you might have for Tuesday/next week that would be great!

miabecker commented 2 years ago

Contact won.choi@asmr.com for launch issues. Expecting 179,000k a month. Looking for more granular estimates so we know what to expect.