VAMC page for Lovell Federal health

[mmiddaugh]

Issue Description

The Captain James A. Lovell Federal Health Care Center has a combined mission to serve active duty military, their family members, military retirees and Veterans. The center also cares for an estimated 40,000 Navy recruits who prepare for military service at Recruit Training Command at Naval Station Great Lakes. This makes Lovell very different than our other VAMC systems.

We need to determine what changes will be needed from the usual VAMC page design/flow to provide a smooth experience for both types of populations (active duty and Veteran).

Lovell health care system locations

• Captain James A. Lovell Federal Health Care Center
• Evanston VA Clinic
• Kenosha VA Clinic
• McHenry VA Clinic
• USS Osborne Dental Clinic (serves only enlisted recruits)
• USS Red Rover (serves only enlisted recruits)
• USS Tranquility (serves only recruits and active duty)
• Zachary and Elizabeth Fisher Medical and Dental Clinic (serves only active duty, DOD Civilians (appropriated & non-appropriated fund) and dependents)

Impacted pages/areas

Impacted pages

• a system home page serving Veterans and service members
• a facility home page for the main location serving Veterans and service members
• facility home pages for locations serving service members only
• facility home pages for locations serving Veterans only - no design needed - this is current VAMC experience

Impacted areas

• Top tasks at system level - will need to handle both service member and Veteran population
• Top tasks at facility level - will need to handle either service member or Veteran population (depending on the facility)
• Manage your health online
• In the spotlight
• Care we provide within service accordions at system level (available at... and bullet list of services)
• Care we provide within service accordions at facility level (bullet list of services)

The VAMC upgrade team is working on a list of affected pages and expected experience

Pages

New modernized pages for Lovell Existing Lovell pages

Examples of current experience

Appointment page

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Prescriptions

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Portal for health records/messaging

[mmiddaugh]

See also:

• Lovell initiative brief
• VSA UX Transition document | March 2022
• Lovell federal health feature doc | March 2022

[mmiddaugh]

This will be addressed as part of the Lovell Federal health initiative