department-of-veterans-affairs / va.gov-team

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QA CONTENT: Set up usability tests #35562

Closed lianilychee closed 2 years ago

lianilychee commented 2 years ago

User story

As a Content team member or QAST member, I need to understand VFS sentiment before and after transformation so that we know we're creating valuable content.

Tasks

[x] Establish responsibility between QAST and Content Team
[ ] Draft research plan
[ ] Draft recruiting plan

Acceptance criteria

Be setup to execute research studies

Reference info

Transformation sentiment tracking
If we don't have basic background knowledge up-front of our users, then we can't make meaningful progress on improving UX. We can make structural changes but the actual info on the pages won't actually change.

lianilychee commented 2 years ago

Ticket not filled in because assignee was OOO during sprint planning.

lianilychee commented 2 years ago

Fri 1/28:

want to have a rsch plan drafted today
- possibly pending goals feedback from QAST and participants xls from SD
SU Monday: want to have rsch plan ready for review & (stretch) prospective particpants

lianilychee commented 2 years ago

Mon 1/29:

notes
- looked thru the 3 categories:
- the docs are written for engineers focused on QA, or QA ppl - designers aren't going to be going into TestRail
- we should ask the non-engs "do you participate in QA activities, and what do you need to know"
- QA has different definitions - formal QA activities vs reviewing
today: touch base with Rachael

lianilychee commented 2 years ago

Tues 2/1:

today: finish research plan and picked out participants
tmr: validate rsch plan with Naomi, start recruiting/scheduling

gmaciolek commented 2 years ago

Tues recap:

Research plan: 90% completed
Recruiting plan: blocked a bit--need more help than I thought I did

Wed 2/2:

Review research plan with Naomi and finalize
Get Naomi's help with my recruitment questions to choose potential participants

lianilychee commented 2 years ago

we could do have the sessions earlier next week but want to be conservative for making/testing convo guide
scheduling sessions for EOD Tues onwards, so we can hit OCTO-DE office hrs on 15th
question for the future: not sure who to pilot with