Closed ianpsant closed 2 years ago
@ianpsant - thank you for submitting this request. We will review and get back to you with any questions we may have.
Hey @ianpsant, can you ping us on this ticket when you have a production URL ready to go? Once we have that, our team can start adding Virtual Agent to the Content dashboard!
Hi @chloedotbrown, as soon as we find out the production URL, you'll be one of the first to know! We're hoping very soon since we're launching 2/28. Incidentally this request to the IA team is being tracked here https://github.com/department-of-veterans-affairs/va.gov-team/issues/33905, FYI
Hi @chloedotbrown, speak of the devil, a decision on the production URL came in today as documented by https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/information-architecture/ia-reviews/chatbot.md
Not so surprising, the URL will be: http://www.va.gov/contact-us/virtual-agent/
Let us know if you need anything else before our launch.
Fantastic - thank you so much, @ianpsant!
@jonathan-epstein13, this should be ready for you to start the process of adding to the Content dashboard.
Hi @ianpsant this dashboard has been set up. You will not see it out there yet b/c you haven't launched and there is no data to display. Please let us know as soon as you launch and we will complete the data QA piece. Thanks much!!
Moving to internal QA status pending product launch.
Hi @ianpsant - just a reminder to please let us know when you have completed your launch and data has begun rolling through for us to QA, Excited to get this dashboard completed for you!!
Hi @michelle-dooley! It's been a hectic few days, but we went live Wednesday afternoon (3/2)!. We've seen data in GA. Please let us know if you need anything from us to help in your QA.
Chart title | Assets | Pass / Fail |
---|---|---|
Usage trends | Custom segment | :green_circle: PASS |
Unique users | Custom segment | :green_circle: PASS |
Total clicks by device | Custom report: report | :green_circle: PASS |
Unique pageviews | Filtered report: report | :green_circle: PASS |
Chart title | Assets | Pass / Fail |
---|---|---|
User interaction rate | (BigQuery only metric) | :green_circle: PASS |
Total interaction clicks | Custom report tab 3: report | :green_circle: PASS |
Avg. clicks per user | Custom report tab 3: report / User report | :green_circle: PASS |
Interactions with most clicks | Custom report tab 2: report | :green_circle: PASS |
Chart title | Assets | Pass / Fail |
---|---|---|
Scroll depth distribution | n/a | :green_circle: N/A |
Avg. minutes on page | n/a | :green_circle: N/A |
Avg. scroll depth | n/a | :green_circle: N/A |
Chart title | Assets | Pass / Fail |
---|---|---|
Top pages previously viewed | Custom report: report | :green_circle: PASS |
Devices used to access the page | Custom report tab 2: report | :green_circle: PASS |
Top browsers used to access the page | Custom report tab 3: report | :green_circle: PASS |
@ianpsant QA has been completed and Virtual Agent content is now on the Content KPI Dashboard! You can view your data by filtering the product at the top of the dashboard to be Virtual Agent Chatbot pages.
I'll close this ticket, though feel free to follow up if you have any questions.
Request a Standard KPI Dashboard
What this form is for
Use this template to request a KPI dashboard on Domo for your product.
We are currently only supporting standardized dashboards for Forms, Content, & Search products. If you have another VA.gov product, please reach out to the Platform Analytics & Insights team on #vfs-platform-support. Please note that these dashboards will require additional data and design discovery, and will take additional time to deliver.
Additional Info
Please use the KPI Framework for more information on the metrics used in the Standard KPI dashboards.
For additional info, read through the How to Request a KPI Dashboard Documentation.
Expected delivery timelines
Your KPI dashboard request will be added to the Platform Analytics & Insights team's customer support queue, and we expect tickets at the top of the queue to be pulled in every Platform Sprint Planning & Refinement (every Wednesday). We appreciate your patience.
Instructions for the VFS team
VFS-provided information
Please leave the following blank
VSP Analytics & Insights Acceptance Criteria
VSP Analytics & Insights
Group as the dashboard owner[ ] Add VFS group & default group to the dashboard
For new VFS customers only:
[ ] Schedule onboarding meeting
[ ] Host the meeting to explain how the dashboard works
Definition of Done